GJ

George james edward

United Kingdom

Reviews

Review of British Gas

Rated 1 out of 5 stars

would like to talk to you on the phone…

would like to talk to you on the phone could not find number on any letter. Now I think i have to write a letter, not very good.

July 2, 2020
Unprompted review

Reply from British Gas

Hi George, thanks for your review. We can help you on our digital platforms too please get in touch over Facebook or Twitter with your details & include #Trustpilot in your message. If you don't have access to do this, you can use the live chat option via the website. Thanks Adele

Review of RP Removals Ltd

Review of Shell Energy for Home Customers

Rated 1 out of 5 stars

Absolute ribish,

Absolute ribish,
After comming out three times{ waiting time 12 hours}.
I still have/t got a smart meter.
If I wasnot moving house I would tell you to F,OFF
Are you going to pay me compensation?
George Jones.

November 1, 2019
Unprompted review

Reply from Shell Energy for Home Customers

Hi George. I'm very sorry to hear this! We can confirm you may be entitled to our Guaranteed Standards Of Service (GSOS) payment.

There are a set of standards all service providers need to follow when attending properties, should they fail on any of these standards, most commonly a GSOS payment will be required for the customer.

Example:

If we’re late, or miss the arranged appointment, or if we otherwise fail to meet any of these standards, we’ll pay compensation of £30 within 10 working days. This process is regulated by Ofgem.

I'd be more than happy to raise this request to our Metering team but can you please email us at trustpilot@shellenergy.co.uk confirming the following:

The date of the appointment(s)
The time frame that was given (8-12am, 10-2am, 12-4pm or 2-6pm) ^Sara