Great Sound and Excellent Customer Support Service
My Experience with Jays headphones has been extremely pleasing, the Swedish company is releasing premium sound for music enthusiasts at affordable prices that rival the more pricey line-up of headphones, earphones and wireless earbuds from it's competitors.
I've recently purchased their M-seven wireless earbuds, after being with Bose for more than 10 years, the shipping to the UAE was quick 5-7 working days, upon receiving the earbuds i was extremely pleased with the design/sound/battery life from the M-seven, unfortunately after 10-12 days the left earbud stopped working, and was extremely disappointed, i contacted their Customer Support, who have been highly supportive from the point of contact, quick to answer my queries and concerns, they have requested that i ship the earbuds back, but the shipping from UAE was extremely expensive, i informed the support team, who have been kind enough to schedule a pick up from Sweden to my home address.
Upon receiving the defective unite back, they went ahead and ordered a new pair of earbuds for me.
Can't stress how satisfied i am with the way the have handled this unfortunate situation, and will surely continue to buy more of their products in the future.
October 29, 2019
Unprompted review