Paul Jones

Thought I was signing up for fixed monthly cost but was actually fixed unit rate. Bills would be at random times, months apart then 3 weeks. All were based off a estimated meter reading, this was way over actual and tomato failed to amend before bill had to be paid. Viewing on there Web based bill viewer was confusing and gave no real ability to amend or find details, very confusing and essentially not very useful. Contact only by email or phone, email response, slow, unhelpful and seemed to be stalling tactics. Contacted multiple times with zero helpful outcomes. I left after the last. Do not get involved with them. Just to add, tomato requested further information, which I submitted, and as usual, failed to act on it. If I could leave less than 1 star I would. Since leaving the nightmare continued. My closing bill came through stating I owed money, which didn't compute as the last estimated bill was over the meter reading I'd taken. The response was that it was the data from my smart meter that was setting the bill but did not match the meter amount I was seeing. When asked if I could get an itemised take off of units between my meter readings submitted I was told this was not available and I had to accept the readings. I. This time I'd had a letter stating credit enforcer would be called on 1 day after the email sent demanding the money. This was put on hold after speaking to customer services, and after many weeks of correspondence between 3 departments finally today I was told I was owed money. I am like a dog with a bone when it comes to dealing with financial matters, most people may not have the motivation or the savvy to have batted these objections back and for those people I worry if they are with tomato. Again, be warned, this company is very poor, the worst energy company I have ever dealt with, stay very clear

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I should have looked here before switching. It has been a complete nightmare. Still no access to online banking which is more of a priority than getting a card to me. Useless help line both online and rude / useless people

This is the 3rd brita filter and purchased on the basis of the two previous, they weren't exceptional and the front flap was annoying but they worked. I have now got the slimline blue jug. The failings and annoyances of this are: the handle finish at the top is sharpand unpleasant to use. The lid is difficult to seal then the same to remove when filling, now it won't close at all. The trickyness of opening meant on pulling too hard the front flap broke when it was removed. I all the quality and functionality of this filter is shocking. I recommend not to purchase

Was to communicate but the amount of time to sort was too long. Incorrect estimates and not taking readings. Hopefully all sorted now, that's what I've been assured anyway

Cheap monthly plans, that is fine. Customer service 9 to 5pm not good enough. I have 3 bars on my phone and can't make a call or fail to send a text, also calls drop out with 2 bars on my phone, annoying and don't understand why. Would like to contact customer services to ask but not open when at any time I want to use my phone when not in work. Was called back during office hours, stated that they would call back that evening, didn't, or if they did the reception was faulty again

Brilliantly handled issues so far, very impressed. Only note is they need to inform customers with the app not just a note when accessing customer services when service is down. Apart from that I whole heartedly recommend

Customer relations terrible, Web site useless. I changed my contract, still being billed at old rate, finance dept hadn't been notified. If I had any other Internet option I would move. The issue took multiple phone calls every week for 4 months, it was hell. Now resolved but still if I had any other choice I would leave

Signal has become worse since starting the contract. First complained early July, they stated mast was being worked on, no compensation offered. Now say mast is repaired, no improvement. They sent me a new sim to try, even though the issue is occurring with my wife and next door neighbour both with Vodafone, this was dismissed and said the issue has to be check in my phone and the sim card. Sent a new sim, doesn't work. I. The mean time I get called about broadband, which I am unable to get where I live, last week 5 phonecalls even after stating the face on the first call