Daniel Gifford

I had an issue with this company last year and they said that they would give me lifetime premium access as a gesture of goodwill as long as I deleted my negative review at the time and left them a positive one, which I did.

So the other week I log into my ‘lifetime premium account’ only to find out that I was unable to make any new QR codes.

I emailed them and asked about this and they said that I was only able to use my old QR codes for lifetime and not create any new ones.

When I queried this and asked them to confirm that a lifetime premium account really doesn’t let me make new codes, (I mean it sounds like their top tier level) they stopped replying to my emails. So obviously they just said whatever last year to get me to delete my review - hence why I am writing it again now.

Very unhelpful customer service. I contacted them about faulty sandals and they wrote a glib reply telling me they can’t lodge my complaint because I didn’t buy from the Birkenstock website.

They have no idea where I bought them as I didn’t yet provide any purchase information.

Even if I did buy them elsewhere they are responsible for replacements after 30 days of purchase.

So unfortunate that a good product such as this has terrible after sales service.

Below is the reply I received when I sent them images of the faulty footwear. At no point did I say where I purchased them but they seem to just assume I didn’t buy from the website (perhaps as a way out of taking responsibility…)

You will notice the lack of a basic understanding of consumer law and the refusal to address the real situation. This attitude is standard these days with so larger companies.

“ We regret that you have found it necessary to submit a complaint about a BIRKENSTOCK product.

Unfortunately, for logistical reasons we cannot process your complaint, as the item was not purchased in the BIRKENSTOCK Online Shop.

To resolve your query please contact the shop from which you purchased the item. A sales receipt is normally required for this.

When you purchase an item in a shop it results in a contract. This contract includes an obligation to process any complaints.

Thank you for your understanding. Have a good day.

Best regards,
Melania Brown”

Takes your subscription without any advance notification then refuses to refund even if you cancel immediately. This is very underhand and betrays a greedy company solely motivated by financial gain.

I booked a course in February and paid my deposit. My circumstances now changed and I asked for my deposit back but Gateway Workshops refused and instead hid behind their ‘policies’.

They could have easily just helped me out and refunded me as I have not received any material or attended any classes. And it’s not like I had signed up for a live course with limited spaces.

With this in mind I would most definitely NOT recommend Gateway Workshops as they are clearly interested in making money above and beyond anything else.

They may well reply with a generic response saying they offered me another course instead or droning on about their policies etc but the bottom line is they have not taken my personal circumstances into account and I have most definitely not been looked after.

Update after predictable response from Gateway Workshops: Thank you for affirming my negative review of your company. You really do hide behind your policies and pretend that your ‘hands are tied’. Yes you are transparent, but perhaps in a different way than you want to appear to be. And yes you definitely lack integrity. Definitely.

I approached you on a human level just to ask you to help me out by returning my deposit. You immediately ran to your terms and conditions and turned the request into a legal situation with the sole intent of keeping my money which you have given me absolutely nothing for. Pull yourself together and stop pretending like you are doing the right thing.

This company is just the worst. They have taken a well known and loved brand and completely ruined it with abysmal customer service. I bought a fleece top and after a couple of weeks I noticed the seams under the arms had come apart. I contacted them to arrange a return and after 5 days some careless agent replied saying I need to provide the original labels and packaging for a refund even if the item is faulty. Who keeps all that stuff seriously?? I replied saying that their policy is in contravention of the consumer right act 2015 and I am entitled to a refund on a faulty product as I contacted them within 30 days. To this they didn’t reply. Appalling. Whoever manages this company’s customer service please take your head out of your and pay some respect to the people who pay good money for your products.

I have been practicing Tai Chi and Qigong for around 20 years, and I’ve been receiving acupuncture and been around various other healing modalities for most of my life. Consequently I’ve become sensitive to changes in electromagnetic fields and movements in energetic currents. I can confirm that these products create a connection to the earth. I put my bare feet on the mat and I notice a warm tingling sensation running up my legs. I’ve also just tried using my Pharaoh Rods at the same time which turns up the experience quite a bit. Give it a go!

I wanted to return a pair of shoes that are not true to size. I do not have the facility to print the return slip and now I am being told that there is no other option. I am asked to travel to the nearest town and get a business centre to print the form out for me! What year are these people living in?!?

I have thought about writing this review and wasn’t sure whether to or not as I didn’t just want to rant about my bad experience with Vyair. However on reflection I feel obliged to draw attention to said experience both for potential customers and the company itself.

A few weeks ago I ordered a vessel head for a DI vessel as the old one had split. After finding my previous order of the same item the call handler placed a repeat order for it.

However when it arrived it was not the same item as the outlets were smaller and therefore I was unable to use the existing fittings and no new fittings were supplied.

I contacted Vyair again and they sent out the fittings to me but to the wrong address (they used my old address even though the vessel head itself was sent to my new address)

When I called them about this again they very glibly agreed to send more fittings this time to the correct address and assured me they would arrive next day.

Well they didn’t arrive next day or the day after. I called Vyair again and the girl went to check with the warehouse and said she would call me back but never did.

In the end I got hold of the fittings sent to the incorrect address and when I finally got round to getting the vessel head working I found that it leaked badly. I’ve been a window cleaner for more than 20 years so this is definitely not user error.

I emailed Vyair a couple of days ago to request a refund for the item and I am yet to receive a reply.

After my experiences I will certainly not be using this company again and I will be advising others to avoid them.

We had a visit today from Chris who was very polite and professional. The product looks very impressive but was outside of our budget.

I would recommend to the company that they provide a little more information (mainly concerning price guidance) to the potential customer prior to arranging a visit from a salesperson. This way people are more able to make a decision as to whether or not an appointment is necessary, thus saving time for both parties.

Excellent customer service - replaced parts within 24 hours so helpful!

Thank you we'll definitely be doing business with you in the future.

Rupert and Dan.

Complete Clean Ltd

Great half price of high street framers and perfect fit!