Tabea

In March this year, I ordered noise cancelling Sony headphones from expert.de because of the good price. After I placed my order, I received an email from them asking if I would also accept the used "show model" without an original box. I replied saying that I most definitely wanted to receive a new and packaged pair of headphones. They never replied and sent me a damaged package containing the used show model for a full price! I never got a response to my emails from them. WILL NEVER BUY HERE AGAIN! Total scam!

Was not 100% as in the photos online but still beautiful. Service was very friendly and I would buy here again!

Never again!

I ordered a metal water bottle with a wale on it a few months ago. During the first few weeks the whale logo came off and the water in the bottle tasted like metal, indicating a poor quality of material. I sent an email to customer service and was offered not a refund but a voucher with which I ordered a reusable coffee bamboo cup. A few weeks ago, I found out that most reusable coffee cups are actually not made from 100% bamboo but also from plastic which can, when filled with hot liquids, leak dangerous chemicals into the drink. Upon sending customer service another email about my concerns I received no answer. I am now neither using the metal bottle nor the coffee cup and am highly dissappointed by the company.