Unsanitary, horrible food, smells of sewage on ship
I am filing a complaint because conditions were very unsanitary around the buffet areas and foods were definitely NOT as you pictured them on your flyers and websites for example the Burger cafe served only ultra thin patties that were so thin the sides got burned. The deli did not make what was on the menu, a panini was toasted white sandwhich bread as were most of the other items. The salads were luke warm and I felt they were not safe to eat. Tables were full of left over food plates for hours and nobody cleaned the tables or wiped them down. You post that there is no waiting for buffet foods on the ship yet there were 30 minute + lines for most buffets. The ice cream machines were filthy because kids ran rampant and made messes that were not cleaned up at all. Dirty spoons in a jar right next to the clean ones near the coffee machines and I witnessed that most people grabbed from the wrong jar. When I complained to one of two managers, the first evening, I was told they would talk to someone. Understaffed pizza and hamburger cafes where the one poor cook had to serve lines that went around to the seafood shack the whole cruise! Not enough cleaners to keep the food areas sanitary. My daughter developed a type of mouth ailment that made her lips and mouth burn which is a candida transferable contagious disease typically caused by unsanitary dishes. The whirlpools were extremely unsanitary overloaded with way too many kids (30 in a regular sized whirlpool) with the adult whirlpool being the same and no personnel on duty to check or correct capacity, we observed one lifeguard attending the pool area. So we did not use them, wanted to, but decided we did not want to end up with health issues. The hallways leading to the rooms reeked of marijuana and sewage. The casino allowed smoking which permeated to other inside areas and to get to the Silver restaurant we were assigned to for dinner and breakfast, we were told to go through the casino and as I have lung problems it caused some breathlessness and distress. The portions in the restaurant were too small (2 spoons of mashed potatoes, 2 small glazed carrots, with a tiny steak and three medium sized shrimps for an appetizer, or half of a waffle (where the menu stated waffles) for breakfast. A croissant without butter nor jelly served, and if I asked the attendant for more, he did not bring it. I weigh 135 lbs so the portions even for me, were tiny. Scrambled eggs seemed to be made of a powdered substance really I can go on and on. Yes, it was that bad. The maitre d was a rather gruff man who got very short when I complained because although I selected 6 pm dining, they changed it to late dining without notice. They are so severely understaffed that sanitation, quality and quantity suffers. It was embarrassing at times and what should have been fun turned into a frustrating experience. What we also noticed is that marine protocol was not followed about safety measures while onboard. Nobody explained to us when we boarded where life vests were located or what to do in an emergency. The lady that was supposed to just asked to see our badge to check us in. I felt very unsafe and I have been on cruises before with Carnival, Disney and P&O but this was really a trip that I don’t elect to remember. I am filing a complaint with the VSP Inspectors and Consumer Advocate Office Florida Attorney General. I have filed a complaint with Carnival with no response except automatically generated emails. I welcome other cruise guests with similar experiences to contact the VSP inspectors or FL attorney General.
March 29, 2024
Unprompted review