Important: Action Required to Maximize Your Exit Strategy
TL;DR
- We purchased the AppSumo deal in March 2022 and have endured it ever since
- Due to consistent service degradation and broken promises, maintaining trust is no longer sustainable
- To keep using basic features that were promised lifetime access to, they want $30/month
- Accounts will be terminated starting February 24th because "sustainability"
Why This Change?
First, thank you for being transparent about how quickly a "lifetime" deal can expire! We've come a long way since the AppSumo launch, removing features and degrading service based on your profit margins.
However, some things have changed:
- Email deliverability issues – A few months in, users reported that the core service simply stopped working. - To "fix" this, Parsio integrated a "premium email service." Offering working features to "lifetime users" would apparently make the company unstable, so they introduced "paid add-ons" which partially solved the issue they created.
- AI-powered excuses: Later, they launched "AI and LLM-powered features" while basic functionality remained broken. Since working email parsing wasn't part of the original AppSumo deal vision, they couldn't offer it without additional fees.
These changes left users with two versions of Parsio: what we paid for and what we actually got.
As they prepare for a "potential acquisition," they need to "streamline their plans" to keep things profitable and sustainable (for them).
What's Next?
Instead of honoring commitments or fixing the basic service, they're offering "a special opportunity":
Convert your lifetime purchase into a monthly subscription - how generous!
Get "full access" to features that should have worked in the first place.
Enjoy "premium support," just like you were promised originally.
How to Keep Your Account Active
Add your credit card because apparently "lifetime" means "until we need more money"
Reply to their email so they can "take care" of your lifetime deal
Accounts that aren't updated will be progressively removed starting February 24th, proving once and for all what "lifetime" really means.
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EDIT 19/02 after your "reply" :
First, thank you for demonstrating your mathematical prowess in calculating hypothetical savings! However, some clarification is needed:
Service Reality - Our experience is that the platform was functional for approximately 6 months, not 3.5 years. Email parsing became unreliable in September 2022, making your cost-saving calculations as reliable as your email delivery.
Hidden Costs: Your calculations conveniently ignore the real cost for your users :
Time invested in learning the platform
Hours spent troubleshooting non-delivering emails
Manual data fixes when automation failed
Mental cost of wondering if each email actually made it through
Cost of alternative reliable solutions we had to maintain
Instead of addressing individual concerns, the generic response under every negative review here really showcases your commitment to customer satisfaction!
The sad reality is that you had a great product but instead of (over)delivering, to get happy customers willing to spend more with your business...
You went the opposite way and ruined their experience, plus the reputation of parsio with it.
Reply from Deleted Profile
Thank you for being a long-time user. As an early adopter, you’ve had the benefit of using the platform for nearly 3.5 years at little to no cost, saving between $1,989 and $5,967 depending on your tier.
We understand that moving to a subscription model can be an adjustment, which is why we’re offering early adopters a special $30/month plan. This includes full access to AI features, premium support, and a 40% discount compared to standard pricing.
If the platform is still useful for your business, $30/month is a fair investment. If not, no worries.
Thanks for your review!
