My lenses did not arrive
My lenses did not arrive. I chased two days after the were due and again after the weekend. The problem appeared to be Royal Mail lost in transit so they gave me a refund. I can’t comment on the lenses as I never got them, so wasted a week ajd then had to source them elsewhere
Reply from Vision Direct IE
Hello Sue,
Thank you so much for taking the time to share your experience with us. I am truly sorry to hear that your lenses did not arrive as expected and that this caused such inconvenience. We completely understand how disappointing it must have been to wait, only to discover that the parcel was lost in transit. Please accept our sincerest apologies for the trouble and the time you lost.
Although we confirmed that the order was lost in transit and a refund has already been processed, we also wanted to extend a gesture of goodwill with a 20% discount, as a token of our sincere appreciation for your patience and continued trust in us. We truly value your loyalty and hope that this small gesture shows how much we care about your experience.
At Vision Direct, your satisfaction and confidence mean the world to us. We continuously strive to provide fast, reliable service, and we are truly sorry that this time we fell short of your expectations. Please rest assured that we are working closely with our delivery partners to prevent this from happening again.
If you ever need assistance in placing a new order or tracking an existing one, our friendly Customer Service Team would be more than happy to help you in real time. You may reach us easily through live chat or by giving us a quick call so we can make things right for you without delay.
Thank you once again for your understanding, loyalty, and patience. We genuinely appreciate you being part of the Vision Direct family and hope to restore your full confidence in our service very soon.
Best Wishes,
Vision Direct
