SJ

SJ

United Kingdom

Reviews

Review of Office Stationery

Review of Onedirect


Rated 5 out of 5 stars

Happy with purchase

Arrived on time, well packaged and works well.

February 17, 2025

Reply from Onedirect

Hi,
Thank you for your feedback.

We are thrilled that you were satisfied with the promptness of our delivery, the condition in which your items arrived, and the performance of your purchase. Our commitment at Onedirect.co.uk is to provide rapid shipping options, secure packaging, and a selection of high-quality telecoms equipment that meets the diverse needs of our clients. We are delighted to know that our efforts have resonated with your experience.

We look forward to seeing you again in the future.
Many thanks again,

The Onedirect Team

Review of SafetySigns4Less


Rated 3 out of 5 stars

Shame no proof is sent to check before processing

I was so pleased to find a site where i could custom order signs. Unfortunately in haste I didn't read the screen properly and although I ordered rigid plastic signs for my first item, I hadn't realised it defaulted back to vinyl sticker for the other 2. Didn't realise until the order went through. I immediately called to try and stop order, no answer, so sent an online chat message and an email. It was after 5pm on Fri, so was not surprised there was no answer. When I called again first thing Monday am, I was told it was too late, order had already processed. Whilst this level of service is great if you want your order quickly, I feel that adding another step into your process for customised goods, to allow for human error could improve your service. On any other occasion i have ordered customised goods from other companies i have been emailed a proof to check before the final order is accepted. Unfortunately on this occasion i have had to pay for items that are completely useless to me. I did place another order for the correct plastic signs on the same Monday i was told that i was too late as all orders are processed immediately they are placed. Of course, i am still waiting for the correct signs over a week later. I'm hoping they will arrive before Christmas now... What I have received is of good quality.

December 2, 2022

Reply from SafetySigns4Less

We apologise for the inconvenience this has caused.
Unfortunately, our operating hours are Monday-Friday 9am to 5pm (except for bank holidays), so we could not pick up your query at the time as it was outside these hours. Just to make sure the customer is happy, our process for custom signs prompts you to proof-read your work before clicking continue, and it is then quickly checked for final proofing by our team, to check for any wordings and format that need change. Although, we have passed your feedback to the team who will look into a different system if possible.
Your order was processed immediately and dispatched on time, although unfortunately due to operating conditions from the courier and Royal Mail strikes still ongoing, it may be subject to be delayed. From our system, we can see only a few are waiting to be delivered, and some have been received from UPS. We are so sorry about this.
We are glad you are happy with the overall quality of the products.

Kind Regards,
SafetySigns4Less Customer Service Team

Review of World of Books


Rated 5 out of 5 stars

Excellent

Very quick delivery, books arrived within 48 hours of ordering. Well packaged and in great condition. Prices are excellent. Buying for a school so any saving we can make is a bonus.

January 28, 2021

Review of XL Displays Ltd


Rated 2 out of 5 stars

website states next day delivery but is…

website states next day delivery but is slightly misleading as this didn't apply when I tried to order. I was told that all displays are made to order so therefore they cannot deliver next day. I asked if I could therefore cancel the order (immediately) as this was very misleading on their website (I only picked them for this reason) but was told that as they are made to order I could not cancel. I needed a display board asap so therefore had to order from another company and ended up having to pay for this one as well. not happy

September 10, 2019
Unprompted review

Reply from XL Displays Ltd

Hi Sue,

Thank you for taking the time to speak with me I really do appreciate it.

Feedback is crucial to our growth and development here at XL Displays so understanding feedback allows us to make changes where suitable.

From reviewing your order I can see that you ordered the Tabletop Display Boards Aluminium Frame Portrait Panel which is on a 2-4 day manufacturing time with next day delivery on completion of production. Once production has commenced on your 'made to order' item we are unable to cancel or refund the order due to material and labour expenditure.

We do have a range of display boards which are available to purchase on a next day delivery. These boards are grey PVC framed with Blue and Grey fabric - https://www.xldisplays.co.uk/products/senior-tabletop-display-panel-inc.-header-and-carry-bag-pvc-frame.aspx

We do apologise that you feel this was not made clear to you on the website and during the conversation you have had with us, however I hope this goes someway to explain the lead time on the display board you purchased purchased.

We do hope that you will be able to find a use for the display board at the school going forward and it can be put to good use.

If there is anything else we can help with or if you would like to discuss please do not hesitate to contact us.

Kind Regards
Emma Davies
Customer Service Manager