Peter Shaw

i bought Resolva Lawn Weedkiller to do what it said - kill the weeds in my lawn. After 2 applications the weeds showed no effect at all and were still growing. I contacted Westland to complain and received a very blunt response saying if the temperature isn't right the weediller wil not work, and that several applications 6 weeks apart may be necessary for it to work. This not what you expect.

I bought a used car from this dealership and unfortunately it had a problem. Problems happen, that's life, but it's the way the problem is dealt with that matters.
Harry Hopkins, the Sales Manager, dealt with me and I have to say that he was the most friendly, courteous, understanding and professional person that I have dealt with in a long long time.
Great customer service, which is a rare thing these days. I would recommend Sinclair without hesitation.

I've used VA for years and their customer service has always been poor, but now it is truly awful. i shave spent 2 days repeatedly trying to log into my account to purchase flights but the log in page says I need to enter a verification code that never gets sent. To try and contact someone about this you have to search the internet for contact info as there is nothing to help you on their website. The customer service staff are robotic, insensitive and uncaring. It took multiple calls and over an hour of being on hold to get through to someone. They took a couple of details, said to hold and they would check my account and come back. 20 minutes later with no response from the customer 'I dont care' person I gave up.

Good selection of light fittings, straightforward ordering.
Good comms and good customer service replacing a damaged item quickly.

Had to give a star to write this but they don't deserve even that. These people are useless, took weeks to even acknowledge my complaint, then closed the case because they were told lies by Egyptair and didn't check with me. Waste of time and effort dealing with them.

i have a problem with the temperature control panel on my fridge / freezer and have tried multiple times to get assistance from Samsung, however their customer service is appalling and I just give up each time. Last call was 14 minutes and the idiot at the other end hadn't made one attempt to help.

I recently bought a new kitchen from Magnet at Cribbs Causeway in Bristol.
The buying experience was smooth and easy thanks to attentive helpful service from Tom who patiently and courteously helped me through my needs.
I experienced a couple of problems and received excellent after sales service from someone called Alex who was very helpful and went the extra mile to resolve my issues quickly and efficiently.
I subsequently went back to the showroom to order some extra accessories and was dealt with by a different Alex, who was just as friendly helpful and efficient. He took the time to show me the parts I wanted fitted in the showroom units to make sure I got exactly what I wanted and sorted out a missing part without fuss or drama.
I work with the public myself and know how important good customer service is, and these people are excellent.
I would recommend buying from this branch without hesitation, it has been a revelation to deal with such a professional team - thank you.

I was transferred to Octopus when they took over the Iresa accounts.
At first they seemed ok, albeit a bit different in their set up and approach, and I was pleased to see that they had a high customer service rating as that is the most important thing to me with any company I deal with.
Unfortunately it soon became apparent that their claims did not match their performance. My account was not kept up to date and when I emailed them they did not respond. I had to contact them a further 3 times and it was 4 days before I got a response, but that did not solve my problem. I did not get proper customer service at all, just standard emails which did not sort my problem. I did manage to speak to one person whose tone of voice indicated she was not at all interested in sorting the problem and just kept repeating excuses.
Octopus's claimed Which rating is based on a survey of just 7,429 people covering 30 energy companies, hardly a true and accurate assessment when a couple of hundred good ratings can swing the whole survey!
I have now changed to a reliable supplier whose customer service I know to be far better.