Christina Farley

I've been paying for this insurance for 3 years and was hoping to never figure out if it would actually come through. My apartment was broken into, and 2 laptops that were covered by Akko were stolen. I sent in a police report (because it happened overseas) and some photos showing the entry was forced. I got a compassionate and quick response from the team. I didn't get the full purchase value back which would've been nice - because I'm going to buy new computers, not refurbished ones - but something is better than nothing. I was actually surprised they didn't make me jump through more hoops to make a claim. I'm thinking about adding on the $4 identity theft insurance because after going through the burglary...I'm all about insurance for a rainy day.

Would give 0 stars if I could. And no, I'm not one of those angry reviewers that will give 1 star because of an isolated incident. STAY AWAY from Chase Bank. I have my other accounts with Charles Schwab and every question is handled beautifully, by a smart person who is qualified to assist. Chase passes you around to 6 different people and makes you explain your problem over, and over and over. This is the 21st century and these big banks are going to die.

For example, I wanted to close my checking account so I called to tell them that. The 2 people they passed me around to told me to initiate online, and that they would close the account. I was assured I was set. Two hours later, my account is locked for fraud - and all the 3 people I spoke with on the phone (again, having to repeat the issue each time) would tell me is that I have to go to a branch in-person with ID.

I rescheduled an international flight to be able to go into a branch - which was 1 hour from my house. There was NO OTHER RESOLUTION except to go in person. What if I were out of the country with my accounts locked? Do they want me to fly home to visit a branch?

Even after going to the branch and sitting at the person's desk for 1 hour, my issue is not resolved. I am still blocked out of my Chase accounts - and had to WITHDRAW CASH to pay my credit card bill at the branch. Very 21st century. Again, I called and spoke with 8 different people (yes, 8) and repeated my issue 8 times. Still, locked out of my account.

Just under 2 weeks ago I had another issue where I was calling to get assistance / refund for an item purchased on my credit card. The store wouldn't refund me because I had purchased the item with a different credit card - it was actually just my old Chase card before it expired, and the one I was presenting to them was the replacement card I received in the mail from Chase. This is the big perk of using credit cards - that they'll vouch for you and go to bat with the store. Chase had no solution for this - which seems insane, given that it was essentially the same credit card/account - just a new 16 digit number (shouldn't the replacement card be the same number?).

DO NOT USE CHASE BANK. Use an online bank where the people are smart and capable. I recommend Charles Schwab - but do your research and don't sign up for a bank that gives you the run around and has 200 disconnected internal departments.