Terrible experience!
Terrible experience!
I recently visited Apenheul Park with my wife and our four-year-old son, and what should have been a delightful family day out turned into a distressing experience. While walking through the park, my son was enjoying his ice cream when, out of nowhere, a staff member approached us in a very rude and aggressive manner. She told my son that he couldn't have his ice cream there and that we needed to go back. We were unaware of any such rule and would have gladly complied if we had been politely informed.
When I asked where we could dispose of the ice cream, I was curtly told to go back, again in a very unpleasant tone. As we were trying to follow their instructions, another staff member aggressively followed us, further scaring my son, who started crying uncontrollably. Despite my polite requests to be left alone, he continued to follow us, adding to my son's distress.
We tried to move past this upsetting situation and headed to the restaurant area to finish the ice cream. However, as we attempted to leave the park using the same route, the same female staff member confronted us again, this time accusing me of being moody and insisting that I needed to speak more politely to her colleague. This was unnecessary and unprofessional, especially as my son was once again traumatized by the interaction.
What was meant to be a joyful family outing turned into an emotionally damaging experience for my son. I am extremely disappointed with the behavior of the park staff, who seemed to lack basic courtesy and empathy, especially when dealing with young children.
I do not recommend Apenheul Park to families with young children. The staff's aggressive and unkind behavior completely ruined our day and left my son emotionally scarred.
August 25, 2024
Unprompted review
