Order number: 600322663
Order number: 600322663
I bought this bag for £293 for my wife's birthday. It was advertised as brand new. But guess what I received used with scratches marks all over the bag. When I contacted the customer service to resolve the matter I was told " What do you expect" I just can't believe it . Please avoid this company.
I just been to UPS dropping point to send it back. It looks like UPS and Fashionette are running a scam. You don't get a receipt from UPS for sending back the parcel. Which later from what I see online get lost or missing. You can't prove that you send it. You don't get refund. I'm waiting for them the replay to my email were to send it with Royal Mail recorded as I can't trust this operation.
Reply from fashionette
Thank you for your feedback.
We regret to hear that you are not satisfied with your order.
All of our products are authentic Designer merchandise.
We obtain our merchandise either from the manufacturers themselves or from authorized retailers.
We deliver the products with all the original tags and depending on the label we also provide a certificate of authenticity.
After checking we were able to recognize that you are already in touch with our responsible department and that you were offered a voucher code for a new order as a compensation.
UPS provides confirmation of a return via SMS.
Additionally, the customer can always note down the tracking number themselves. If the package has indeed been handed in as a return, this can be verified without a receipt , namely through the tracking number, which is also stored in our system.
This is by no means a scam. In the year 2025, receipts are no longer common, as almost everything can be tracked online.
At no point was your refund denied, on the contrary, it was processed correctly.
The fact that you doubt our procedures does not mean that our processes are not being followed correctly.
Best regards
Your fashionette team
