Jennifer Moore

I paid 10% deposit and applied for finance on 2 armchairs. DFS immediately took my deposit from my account but sent on no paperwork regarding our financial agreement or confirmation email regarding my purchase. This was over a week ago. I have called DFS twice where 2 different advisors were quite unhelpful, both gave numbers for me to ring which are no longer in use. I emailed the company too but am still awaiting correspondence.
Very disappointing experience overall and I still don’t know where I stand regarding my purchase/deposit.

March 27, 2023

Reply from DFS Furniture

Apr 5, 2023

Good Morning Jennifer,

Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are sorry about the experience you are having with DFS.

We are so sorry if you have not received your paperwork as of yet and if the advisors were unhelpful in any way this is very disappointing to hear.

Please be assured we have reviewed your order and responded to the email you have sent across. Please accept our sincerest apologies for any inconvenience that may have been caused.

Kind Regards,

Simon T
DFS Central Customer Support

Review of Graham and Green

Feb 22, 2021

Such an excellent delivery service

Such an excellent delivery service! Products are always beautifully wrapped, delivery is super prompt with no hidden costs and the extra little 10% discount included for next purchase is a really nice touch!

February 22, 2021

Review of MADE.COM

Jul 18, 2019

I have found Made to be an incredibly…

I have found Made to be an incredibly frustrating company to deal with. I ordered a media unit, waited over 2 months for its delivery. I tried repeatedly to contact the company to help with tracking my order and when I eventually did make contact with someone, I was told that the piece had been resold. I was refunded, but there was no apology for the inconvenience. I am still waiting for 2 armchairs to be delivered from the same order and once again, I cannot get anyone from Made to help me. I am worried that the same thing will have happened. There is such a lack of support..I feel so frustrated!!!

July 18, 2019

Unprompted review

Reply from MADE.COM

Jul 19, 2019

Good afternoon,

Thank you for taking the time to review.

I am very sorry to hear that your order was not completed and you were not kept updated as to what was happening, this is unacceptable.

I am unable to look into this further for you as there is no order number attached to your review. Therefore, I would advise to contact us by giving us a call or email or updating your review with your order number so we can investigate this.

Please accept my apologies again for the inconvenience and disappointment that has been caused.

Ayesha