Subscription set up by stealth
This company took what I thought was a reasonable one-off payment for access to a diet plan. I received a confirmation email saying it was a 1-month plan. Unfortunately I didn't use the plan at all. One month later, I had a notification from PayPal saying they had taken a second payment, double the original amount, which came as a complete surprise. On emailing Effecto, they have said they won't refund it as the product was delivered and they don't offer refunds on digital products. I have sent them a screenshot or my order confirmation email which clearly shows that what I bought is called a one-month plan but they refuse to acknowledge that they did not make it clear that I was buying a subscription. I find this business model unethical and inconsiderate.
Reply from Effecto.app
Dear S Ch,
We’re sorry to hear about the confusion and frustration regarding your subscription and payment with the Effecto app. We take your concerns seriously and are actively working to improve clarity around our plans and billing to ensure a better experience for all users.
Please include your account email and, if possible, your order number when you contact us at help@effecto.app so we can assist you further.
Sincerely,
The Effecto team
