MD

MATT D

United Kingdom

Reviews

Review of Onestream

Rated 1 out of 5 stars

Unwanted free trials

Very sly with automatic sign-up to free trials, that become automatically billable. Happened with first signup then mid contract.
No customer service number or email address. Only webchat during office hours.

August 21, 2024
Unprompted review

Reply from Onestream

Dear Matt,

Thank you for your review.

I can confirm that we have cancelled your free NordVPN trial, you will not be charged for this product.

Our intention was to offer our customers a great product at a market leading price, proceeded by a free trial to give customers the opportunity to try NordVPN and experience its secure browsing benefits before making a decision as to whether to retain or cancel the product.

We are sorry if this has caused you any inconvenience, this was never our intention and we take your feedback on-board. Your details have not been shared with NordVPN or any other third parties.

If you have any further questions we’ll be happy to assist.

Kind regards,
Georgia

Review of Sevenoaks Sound and Vision

Rated 5 out of 5 stars

Trusted seller

Trusted seller, genuine products just as described. Finance options are a nice touch too.

July 16, 2024

Reply from Sevenoaks Sound and Vision

Thanks for your review - we really appreciate you taking the time! All the very best, SSAV

Review of Richer Sounds

Review of Try the Kit

Rated 5 out of 5 stars

Return customer

Return customer. Excellent service and equipment. Thank you

June 12, 2024

Reply from Try the Kit

Thank you so much for taking the time to review the service Matt. Much appreciated!

All the very best,
Amy

Review of BeMoto Bike Insurance

Rated 5 out of 5 stars

Renewed again with Bemoto

Piotr was great with my renewal, Bemoto are a great company to engage with. Thank you!

April 5, 2024
Unprompted review

Reply from BeMoto Bike Insurance

Thanks so much for your review, we will ensure your positive feedback is passed across to Piotr

Ride Safe!

Review of Sellphone24

Rated 1 out of 5 stars

Was Sellphone24, now Handtec. AVOID

Rebranded from Sellphone24 to Handtec.
AVOID
Sent excellent condition iphone 12 mini, valuation issues due to damage which had no photo evidence and did not match my photos before sending.
Received back, fresh deep scratch on rear glass, which has now affected value. Trader is in denial!
Further check on company info, this was Sellphone24, now rebranded Handtec, all part of Evoocorp. Same problems, different name.
AVOID

June 13, 2023
Unprompted review

Review of Handtec

Rated 1 out of 5 stars

Awful trade-in experience, avoid!

Checking their trade-in descriptions, the offer for an iPhone seemed competitive and reassurance that free return would be possible. Excellent - minimal light signs of use on casing/housing and no damage to screen.
Upon receiving the phone, they offered £40 less due to damage to rear and casing, with no evidence to back this up. I stated I had photos before sending the device and it was always in a case - an increased offer of 20 less than original was still not right!
Received the phone and it has a fresh scratch on the rear glass!!

June 5, 2023

Review of Try the Kit

Review of Nelson Frank

Rated 5 out of 5 stars

Fantastic

Professional, understanding, listened and answered any questions along the way. Perfect recruitment experience!

December 21, 2022

Reply from Nelson Frank

Hi Matt,
It is important to us that we provide a high standard of professionalism and well as responding promptly to any concerns, so your comments are wonderful to hear.
The Customer Experience Team

Review of ao.com

Review of Richer Sounds

Review of ao.com

Rated 5 out of 5 stars

Excellent service

Competitive prices, the best delivery service for white goods. We’ve been returning for past 10 years.

February 26, 2022

Review of Robinhood

Rated 1 out of 5 stars

Not an open, fair platform

Prevented me from trading shares as I wished - could only sell, couldn’t buy. Grossly unfair and I’ve moved to an alternative platform.

January 29, 2021
Unprompted review

Review of Outfox Energy

Rated 4 out of 5 stars

Signup process FAST, where to enter final meter readings?

Signup process was FAST and easy - received email confirmations and switch within 24hrs, much quicker than a previous switch with different suppliers. Wish there was an option to enter final meter readings, or make it more obvious.

April 27, 2020

Reply from Outfox Energy

Good Afternoon,

Thank you for your 4* review.

It's great to hear of your comments!
We would require your opening reads 5 days before your switching date or 5 days after your switching date which we would then send to your previous supplier as their closing reads. Once you are nearer to your switching date you will be able to enter your meter readings through your online account.

If there is any way that we can help you with your account please do not hesitate to get in touch and somebody would be happy to help you there!

You are able to get in touch with us by viewing the information via our new website here - https://www.outfoxthemarket.co.uk/contact/

Following the latest UK government advice, we have less staff working from the office. We will do our best to serve our members during this time. For more information during the COVID-19 outbreak please visit this section of our website - https://www.outfoxthemarket.co.uk/faqs/

Kind Regards,
Team OTM

Review of CeX/WeBuy - United Kingdom

Rated 4 out of 5 stars

Everything as described

Everything was as described and easy to order. You can use the in-store trade-in credit online too.
Wish there was an option to combine postage when purchasing multiple games/dvds.

July 16, 2019
Unprompted review