Rameen

Dear Rameen,

Thank you for taking the time to share your recent experience with our Egg White Protein Powder. We truly value your feedback and are genuinely sorry to hear that you had such a disappointing encounter with our product.

Your description of the excessive foam generation and the unpalatable taste is certainly not in line with the high standards we strive to maintain. We apologize for any inconvenience this may have caused you, especially considering your history as a loyal customer.

Regarding your request for initiating a product return, please rest assured that we are committed to addressing this situation promptly. We recommend providing the lot number so that we can thoroughly investigate this matter to prevent similar occurrences in the future.

Additionally, I understand that you have experienced a refund issue in the past, and I would like to clarify that we are dedicated to resolving such matters. In fact, as per our records, you successfully received a refund for three of the four bags of Egg White Protein Powder you returned. If there are any outstanding concerns or if you have further questions about the return process, please do not hesitate to reach out to us.

We deeply value your loyalty as a customer, and we genuinely hope that you will reconsider your decision not to purchase from us again. Your satisfaction means a lot to us, and we are committed to making your next experience with Canadian Protein a positive one.

Thank you once again for bringing this matter to our attention. We look forward to the opportunity to serve you better in the future.

Warm regards,

Dakota
Customer Support Team
Canadian Protein