Doug Daniels

The tape attached to my screen protectors that is used to help install them left behind significant glue that could not be removed. An obvious manufacturing flaw. I am avoiding this company’s products in the future given this basic inability to manufacture properly.

Walmart does not know how to deliver a package accurately. Their systems say the packages have been delivered but their carriers leave them at the wrong place or never deliver them anywhere.

Excellent service with Encompass. They helped me with an order, knowing exactly what I needed and processed it fast. Very professional and friendly attitude. This is what service excellence is.

The most incompetent company in the U.S. Walmart has no clue how to deliver packages. They often get lost or damaged or arrive in multiple shipments on different days, making it difficult to track. Their app is incomprehensible. Basically, they are unreliable and when something goes wrong they make it my problem to solve. They don’t get it.

Every time I take a test from Genova there are absurd problems caused by their total incompetence or stupidity. Twice I did their methylation panel and twice they failed to process part of the test because they lost what I sent to them. Now I’m about to do another one of their tests and I can’t enter my insurance information because my doctor checked a particular box on one of their forms. Whether Genova takes my insurance should have nothing to do with my doctor’s practices. In fact up until now they took my insurance and now are making up an idiotic reason for not taking it again. I’m instructing my doctor never to order a lab from them again.

Walmart’s delivery service is the worst of any company in the U.S. I live in a very large apartment complex with package lockers and an overflow room. All the carriers know to deliver their packages there except for Walmart’s carriers that dump them in miscellaneous places around our complex, making it impossible to find them. I’ve put specific delivery instructions in my account online and in the app, which are disregarded almost all the time. I’ve raised this problem to Walmart’s customer service reps for almost 5 years - and each time the reps claimed to escalate the comments — but that has accomplished nothing. Also, Walmart loves to make fragmented deliveries - when I order more than one item I always get multiple packages on different days. Recently one single order of 6 Epsom salt bags was delivered in two parts, each with different packaging and on different days. Walmart’s logistics arm is a total disaster and needs to be completely overhauled.

Terrible experience. Iherb sent the wrong item and refused to let me return it for a refund. Their customer service consists of sending messages to a bot that decides the outcome. No human being to speak to. Not ordering from them again. Update 8/3/23: after a number of attempts and this posting iherb refunded my purchase price - they didn’t even require me to send the package back which I would have done. At least they finally resolved the matter satisfactorily. However, their policies and practices on returns should be revamped to make them more balanced.

Crowdstreet had inadequate diligence procedures in place when they started off, resulting in at least one inept sponsor listing on their platform. That sponsor is Tapestry which is in the senior housing business. A number of their ventures have gone south and they came up with various excuses other than the real reason - they didn't know what they were doing. On top of that they have recently gone radio silent. I will never again invest in anything on this platform.

I am updating my Jan 2 review of Covcare, in which I described significant delays in delivery of product and Covcare’s misleading promises about expected delivery dates. Covcare replied to my review and suggested I contact customer support for further help with my order which I placed on 11/19. I did so and I was told the order was shipped and I would get it the next day. That next day was about 5 days ago. It is astonishing that Covcare would make the same misleading statements to me after seeing my 1 star review and taking the time to reply to it. It is an example of a company that can never be trusted. And I doubt that I will ever see what I ordered. Update Jan. 22–today Covcare told
me my order was not shipped after all “because of the holiday.” Every other time I called I was told it had shipped. But I knew it hadn’t because in the past I got shipping confirms and this time I didn’t. So I finally just cancelled the order. It’s so easy to get these masks elsewhere fast. Covcare can’t get its act together and the reps have no idea what is going on. Terrible company that gives out false information

Like with many others, Covcare does not deliver the masks they promised. They were clear on their site about delivery times (which would be quick) and knew they couldn’t deliver. I ordered masks November 19 and they still have not been delivered. Their customer service is also misleading by stating that their average delivery is 10-15 business days. Just 2 days ago! Seriously? Do not order from them unless you like waiting forever for masks and you like being lied to. They should be prosecuted by the Attorney General and FTC.

Horrific customer service for online orders. They don’t answer their phones and leave you hanging. The last call
I made I waited 30 minutes and hung up. If you purchase online don’t expect any help if you need it.

I placed two orders for Valentines Day. One was delivered and the other was not. In connection with the latter, Teleflora’s customer service was abysmal. Teleflora sent me an email stating both were delivered. I called Teleflora, and the customer service rep would not take responsibility for or own the problem. After contacting the vendor, the rep informed me that the vendor delivered the flowers which was a total waste of my time. I again let her know they were not delivered, and at this point asked for a refund. She then said they would investigate the delivery with the vendor and get back to me. I then informed her she could do all the investigating she wanted to but I was due a refund. I never got agreement from her to provide a refund, which may mean I will open a credit card dispute. This is the second year in a row that Teleflora claims a delivery was made but in fact was not. I know they can’t control their vendors but they do not stand behind their service. The way they handle problems in customer service is nothing but a disservice.

I have made two investments through Crowdstreet, both with the same sponsor. They have a very good array of investments but so far Crowdstreet's and the sponsor's communications have been seriously deficient. My calls to Crowdstreet have gone unanswered (left voicemails and not returned). My queries via their site also have been ignored. As to the sponsor, one investment has had a rocky start. They failed to respond to questions and then got defensive when they finally responded and also ignored the crux of the questions. My comments to them about their communications were answered with irrelevant information. These are the first and last investments I will make through Crowdstreet unless and until there is some acknowledgment of the problem and a plan to fix it.