Cancel your subscription or else.
Although my QR code I created went well, there was no mention of an auto-renewal that would occur automatically, which CANNOT BE REFUNDED! After I did the trial period, I was definitely hounded that they would expire so I would need to purchase a plan. So I did purchase the basic plan for an astronomical fee, in my opinion. So a year goes by, and no email to notify you that there will be an auto-renewal fee in the event you want to cancel. Bang! I see my credit card get charged over $300 as PENDING. I immediately log a ticket to cancel as it is literally still same day. It took several days to have someone review, only to say it doesn't qualify based on their terms. So I guess the customer isn't always right. Rigid crappy terms that don't allow for case reviews to refund. Shitty business model.
A email reminder to allow people to cancel in a timely fashion without being charged would be a super nice upgrade to your business model.
Reply from Qrcodecreator
Dear Dee,
We’re sorry to hear that you’re unhappy with the service you’ve received. Our customers are very important to us, and we always aim to ensure that your experience with QR Code Creator is a positive one.
According to our cancellation policy, if we don’t receive a cancellation request at least one day before your plan’s renewal date, the subscription will automatically renew. During sign‑up, all customers are asked to confirm that they have read and agreed to our terms and conditions so that this policy is clear.
We’re also sorry that you have not immediately received the response to your query. Thanks for your feedback.
Best regards,
QR Code Creator | Support Team
