WhenImReady

Hi,

Any fee linked to a booking is stated at point of purchase. There are no hidden extras and we are 100% up front with these so you know exactly what the total cost will be.

Hi,

Thanks for your review and for choosing boom.

We find that asking for feedback from our customers after they've bought a policy is really useful. It helps to know how our customers found the set-up process, including choosing their cover and add-ons. It also help us understand things like how the account set-up went, logging in to the mobile app, checking policy documents and the service we provided via our online chat.

We read all of the reviews our customers give us. We learn from them and we continually make improvements to our service based on the feedback we get.

If you have any questions about your policy, please don't hesitate to contact us via Live Chat at boom.co.uk - our agents are available to help from 8am - 10pm, 7 days a weeks.

Also, if you haven't done so already, take a look at our mobile app, which you can find in the iOS and Android app stores - it's an easy and simple way to check and change your policy on-the-go.

Team boom

Hi there

Thank you for your review and I’m sorry to hear about your experience - I know how you must feel when you’re not happy with the rate you receive.

All our branches try and be as competitive as they can, but we charge different rates because our costs are higher/lower depending on where the branch is. Typically we have very high rent, insurance and cash supply costs, particularly in tourist areas and high costs security areas like airports and travel hubs. This is also why other shops in those places charge more - it’s more expensive to ‘be there’ to provide a convenient service.

It’s unlikely there will be a change to the cost of operating at airports in the near future, but we believe currency shouldn’t be complicated, and everyone should have access to the best possible rates.

While we offer services in convenient airport locations, we always encourage people to buy their currency in advance to avoid these extra charges. You can order from us online and get cash delivered to your door – you’ll find our rates are better online than in branch as our costs are much lower. You can also do click & collect if there’s a branch near you that’s easier to collect from.

I hope this helps explain why we weren’t able to give you a better rate at Luton airport.

Thanks again,
Darren