Michael Whitefoot

Given a £79.99 gift which is worthless!
Everything I look at needs a huge costly upgrade

Even a room in the holiday inn which costs £62 a night needed a £110 upgrade to the voucher to use it

Never buy these vouchers !!!!!!!

ordered 5 bookcases
got 4 bookcases
got 1 tv cupboard

60 minute wait for chat online
50 minute wait for phone and person

absolute rubbish - would not have bought from them if I knew this was their level of service or competence of picking items

Wanted wrap for 120x80 cm canvas prints. Aaron ws brilliant at finding the right product

Wont cancel an order placed online - rubbish comms - dont buy from them

Ordered and paid for install 3 weeks ago
trying to get install date on the phone
phone answered and immediately hangs up
no replies to emails
got my money - clearly dont care

I wish I had looked at these reviews before getting photos from E&R

We asked for wrong photo and have tried to rectify without purchasing whole package again

I have tried phoning 30 times and only got through once and the phone was put down before we spoke to someone

I have emailed 5 times and get an autoresponse email each time with no sign of a reply yet after 4 days

being busy is a good thing but given you have been doing this for 60 years or so surely you should have learnt how to manage it by now - or dont you care?

CustomerServicesManager @ edeandravenscroft.com is mentioned in lots of responses from E&R - shame that when I try it the email just bounces back!!!

My request is simple - can I buy an electronic file and get it emailed to me?

Update - mark got in touch and within 5 minutes resolved the whole issue - give that man a pay rise! It seems IT was to blame and their IT support company has let them down - opportunity there for any IT company to get in touch methinks