It's all about the quality of the staff employed.
As the title says, if you employ staff who are in it solely for the money then they'll delivery a poor service. I get my parcels from GAT56 (Gatwick) delivered by VAN 80 - we live in a very challenging area with most properties named not numbered, postcodes can range from a 30m radius to over 50 acres. This driver is a Legend and should be rewarded as one - he's prompt, polite, and doesn't wheelspin out of the driveway whilst lobbing the package out of his car window. Evri get slated quite a lot, but I'm very happy with the service that this guy provides but, obviously, other individual's experiences may vary.
Reply from Evri