KWilliams

We recently sold and purchased a home with help from Bishopsgate Law and would recommend. The process was fairly straightforward and Debora was very prompt to respond to our questions and resolved enquiries quickly. Thank you.

We were having difficulty with getting internet signal in all parts of the house and really appreciated the support from the YouFibre engineer (Paul Robins) who has done a great job of fixing this for us. Since his visit (about a month ago) our internet connection has been so much better, thank you.

After 5 months of calling on a weekly basis, followed by numerous complaint emails from June onwards (to which no one has responded) I opened a case with the ombudsman two days ago. Surprisingly my money has been credited back into my bank account today.

Still no word from the complaints team or compensation for the delay (Ofgem rules say this should be automatic) so will leave the case open with the Ombudsman to review. Glad that I no longer have to spend my days on the phone to Together Energy though - this company has been nothing but awful since day one of joining them. If you are considering them as an energy provider, please go with a different company - it is not worth the stress.

I have used OpenRent a couple of times now (as a tenant) and would really recommend. The whole process is streamlined and simple, from searching for somewhere to viewing and then starting the contract. Everything is automated and easy to follow. It's also useful to have all the information in one place (e.g. the deposit info and contract and contact details) so you don't need to go looking through loads of different places for information. It's so straightforward to deal with landlords directly and not have to worry about fees or wait for things to be sorted if something goes wrong with the property.

After difficulty with previous energy supplier Bulb have been so simple and easy to deal with. Monthly payments are decided by me and leaving (due to moving away) has been really straight forward. I will definitely switch to this supplier again in my new place.

Have used anyvan in the past (when the site allowed drivers to bid on jobs) and found the drivers to be great and it was useful to have the drivers details to communicate with them directly.
Unfortunately anyvan is now a fixed price and does not provide contact details for the driver until the day before. There are additional hidden costs (e.g. to guarantee same day pick up and unload OR to guarantee the pick up and unload on the next day). Customers are also unable to have a seat in the van which means that this no longer works for those who are moving house without their own transport. If moving to a different area how are you meant to load the van and then travel via public transport to the new place and meet the driver in time? It's also not possible to move in to storage where you need your things to arrive before it closes for the day and you need to be present with ID for the storage facility. It just doesn't work - would be much better to have transparent costs and to pick your delivery day/time (or ideally have the delivery be same day as a standard which I assumed would be the case!)

Unfortunately my account was transferred to Together Energy and I closed my account with them at the beginning of March. It has taken 4 months to receive my final bill and I am still waiting on my credit to be refunded (despite Ofgem ruling indicating that it should be paid within 10 working days).

I have registered a number of complaints via phone and email since March re final bill and refund and customer service and no one ever responds to this, although I am constantly told on the phone that someone will respond within 48 hours.

This is the worst company to try to deal with and has completely unacceptable service. I am told the reason for the delays is due to a back log in complaints and others leaving which I think speaks for itself. It is not a surprise to me that everyone is trying to close an account with them as the experience has been awful.

Update - it's now August (left in March). Final bill issued in July. Still waiting credit refund 6 weeks later. Customer service continue to offer timescales that are not met.

Unfortunately I have the same story as many others - my account was transferred to Together Energy following the collapse of One Select. I did not experience a smooth transition as it took a long time to generate account information/log in details etc. I closed my account and am still waiting for a final bill and credit refund 3 months later. When I have called, I am advised that it has been escalated and given time frames that continue to not be met.

I would not recommend this company if you have a choice and if you end up being transferred over here from somewhere else then make sure your account is not in credit and hope that you don't require a final bill within a reasonable time frame.