Mads Juul

I’m feeling very divided about this review as I had horrible experience with the booker and pricing and a 5/5 experience with the moving team. I don’t think the movers should be punished with a bad review, as it seems like they are hired as contractors for CPH Flyt and in my case did an excellent job. However, the experience with CPH Flyt was horrible and unacceptable, which forces me to give a 2/5 review and making me want to say you should choose another moving company. Explanation:

Booking team 0/5 - tried to get away with a very low estimation that ended up costing double as much as I was told and in the process blaming me, the customer, for having too much stuff. Unprofessional and seemingly a ruthless tactic to book customers. Shameful behaviour.

As many have described, the estimated offer given to customers is systematically aimed way too low, which resulted in a shock when I was told I needed to pay 14.000 kr instead of 7-8 as estimated by their booker.
As a result, as many others describe, I ended up being told that it was my fault I had way too much stuff, which is unprofessional to state to a customer and factually wrong, because the booker herself estimated the amount of stuff I had for me and based it on her own experience. When we had to coordinate the second moving day, she again blamed me out of nowhere with having too much stuff in such a rude and judgmental matter. The booking team was a 0/5 experience.
I firmly declined paying the full amount which was only fair and they gave in to it because they obviously knew it was their fault.

Moving team 5/5 - On the other hand, the moving teams on both day 1 and 2 (we had it storaged for a month at their storage) were super friendly and moving stuff at a decent pace. They were a 5/5 experience.

Horrible from A-Z. Tried it a couple times now, Because they offer “discounts”. Discount disappeared out of nowhere after I went through payment and couldn’t even get through anywhere to live support nor customer service to correct this. Also not realistic about arrival time (says 1 min. despite driver not even leaving the restaurant). Food was cold when it arrived. As usual. To hell with this scam company who tries to make a cheap knock-off of Wolt.

I can now see they replied me after writing this review that I have been in touch with their customer support several times and they've offered me a full refund. That's not true at all, because I still haven't been able to reach them through the app as they don't have that kind of touch point with customers in there. That's the whole deal. Whereas at Wolt you can contact them regarding anything, but Foodora has deliberately put up a wall, because they hope customers give up on getting a proper experience. Unbelievable.