Reply from Hastings Direct
Hi James,
Thanks for your review, we’re sorry to hear you’re unhappy with our validation checks.
Our Policy Review Team review policies at random to make sure everything checks out and the policy details are correct. They do this to prevent fraud and make sure customers are paying the correct amount for their insurance (this is because fraudulent claims can increase insurance premiums).
This is our standard business practice, and we apologise if you weren't aware of this. Also, if you need more time to send us the documents we’ve asked for or, you have a question about this process, give the team a call on 0333 321 9757.
Thanks,
Nicole, Social Media Team