Good company
I recently bought my used Vauxhall from Bravo Auto in Liverpool. Eddie the salesman was fantastic! I was really impressed by how easy he made buying a car, especially since my car was in their Norwich showroom. The car arrived in Liverpool on time and Eddie helped me sort out all the paperwork. He is a credit to the company with how he explained the buying process. A* service. The only negative was that when I went to pick up my new car, I went to drive away and it had no petrol (which I had paid for). Eddie assured me that as he was on holiday he would pass all the info for collection to another member of staff. The lady apologised and petrol was sorted but when I explained that the car had a scratch about 10cm on the door, she said it was part of wear and tear and to contact Eddie about it. She didn’t want the hassle.
Reply from bravoauto
Dear Steph,
Thank you for your 4-star review and for sharing your recent experience with bravoauto in Liverpool. We’re delighted to hear that Eddie provided fantastic service and made the buying process smooth, especially with your car being transferred from Norwich. Eddie is indeed a credit to the team, and we’ll be sure to pass along your kind words!
I’m sorry to hear about the issue with the petrol and the scratch on the car. We strive to ensure a seamless experience for our customers, and I regret that these details weren’t handled as thoroughly as they should have been. I will follow up with the team to make sure we improve in these areas.
If there’s anything more we can assist with, especially regarding the scratch, please don’t hesitate to contact Eddie or our customer experience team directly at tellusmore@bravoauto.co.uk. We appreciate your feedback and your business, and we hope to serve you again in the future!
Best regards,
bravoauto Liverpool
