I'm shocked at how bad my experience was…
I'm shocked at how bad my experience with this company has been. First I ordered a router off eBay from them, I tested the item, and within minutes it kept dying, it doesn't work. I open a claim, then I get a refund an no message. Okay fine I got my money back, I tossed the router...not thrilled but not angry.
Then I noticed you could buy things off their site directly, they had a first time promo code for 10% off, seemed like a good deal, I bought a Monster Retro speaker and a hard drive. I got the speaker yesterday...it has NO POWER SUPPLY...ummm okay. I contacted them via chat and they said that they "will try" to send out a power supply and if not I would get a partial refund, I said that isn't good enough, I would rather return the item for a full refund if they can't provide what I paid for. Well in between I realized I have 12V DC power supplies for various devices. I tried TWO of them...the Monster Retro speaker doesn't turn on at all. So not only did they not include a power supply, they didn't test the item and they sent me a dead item and supposedly this was a "grade A" item according to their website...I would hate to see what a "grade B" item was like!
I'm expecting an external hard drive from them today but after two strikes I'm expecting a third one. Even if it works I'm am so burnt out by my experience with this "company" that I would not go back. If I don't get my money soon I will be filing a chargeback with my credit card company.
Furthermore, they "reached out to me" and I gave them my info and then they did nothing. I guess it is to look like VIP is actually trying to do something when in actuality they are doing nothing.
Oh and another update, the hard drive I got from them DID NOT WORK EITHER so I had to return that, still waiting for my refund and about to contact Amazon Payments and file a claim if I don't have my refund by tomorrow since they received it last Thursday according to UPS tracking.
Now it gets even better, I'm obviously a glutton for punishment, so I went ahead and ordered one more item from them, a 32 inch monitor, the best part is ONCE AGAIN they did not send me the accessories, so I have a monitor and stand with NO POWER CABLE and NO SCREWS for the stand. I should have expected this, this is now the 4th time they effed up my order due to lack of training, testing and general care.
I'm currently waiting for them to ship the power cord and screws. They offered me a refund, which I accepted, but then rescinded and said they will ship the items. Can't wait to see what I get in the mail lol. Absolutely worst experience.
June 7, 2019
Unprompted review