Jay

Hello, thank you for your feedback. We are sorry to hear of the issues with your order. Unfortunately, when a lot of orders are placed at the same time it can sometimes result in a product going out of stock. Currently, we are experiencing a higher volume of e-mails than usual. We are working through them as quickly as we can, however, there is a delay in response time. We operate only Monday through Friday and respond to emails in the order they are received, from oldest to newest. I can see my colleague has replied to your email and this is now showing as resolved. Sincere apologies for the inconvenience caused by this. Kind regards Staples team.

Hello, thank you for your feedback. We are sorry to hear of the delays with your order. Unfortunately, when a lot of orders are placed at the same time it can sometimes result in a product going out of stock. As the ordered item is a fast-moving product at this time of year with the back to school season, I can see numerous orders were placed around the same time your order was received. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.

Dear Customer,

We truly apologize for the inconvenience you have experienced. However, the shipping costs are the sole responsibility of the shipping/courier company. Courier companies determine their freight charges based on the weight of the selected product. We have decided to charge for returns to avoid excessive returns and thus reduce transportation and environmental impact.

Free returns are only offered if the item was delivered incorrect, defective, incomplete, or different from the one listed on our website.

Regards

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Dear Jay,

We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.

Opening a return request does not always mean that you want to return the product. It also means that you want to claim some issues related to the order you received. (for example, the item is missing from the order, missing customization etc.)

Customer service will surely offer you compensation!

Please log in to your account using your email address and password and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.


Our apologies again for the inconvenience.


Best regards

Dear Jay,

We are very sorry to hear that you rated our service as not meeting your expectations.

Please be assured that the experience of our customers is very important to us.

If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.

We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.

Please accept our sincerest apologies for any inconvenience caused.

Best regards,

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Thanks for the kind words!!

Hello Jay,

We are very sorry to hear that you rated our service as not meeting your expectations.

Please be assured that the experience of our customers is very important to us.

If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.

We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.

Please accept our sincerest apologies for any inconvenience caused.

Best regards

Dear Jay,

We are very sorry to hear that you rated our service as not meeting your expectations.

Please be assured that the experience of our customers is very important to us.

If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.

We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.

Please accept our sincerest apologies for any inconvenience caused.

Best regards

Hello Jay,

We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience caused.

If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.

Thank you very much.

Hello Jay,

We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience caused.

If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.

Thank you very much.

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Dear Jay,

We are very sorry to hear that you rated our service as not meeting your expectations.

We offer a wide variety of products, many of which are in stock at our logistics centre for immediate dispatch and others are listed with a longer delivery date, meaning they come from other warehouses.

When you select one of these products you are given an estimated delivery date based on the transit time of the product to our logistics centre (from where all orders are sent) and the shipping time according to the transport company you have chosen.

We do our best to constantly improve our service, but occasionally, due to stock shortages, duplicate orders and working in real time with stock, some products are shown in stock but may be temporarily out of stock or delivery may be delayed.

In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.

Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.

On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.

We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.

Please excuse any inconvenience caused.

Best regards

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards