LB

Louise Borley

United Kingdom

Reviews

Review of Pretavoir

Review of DPD UK

Review of Evri

Rated 1 out of 5 stars

Where’s my parcel?

July 27, 2024

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Nikki

Review of Evri

Review of Norfolk Bay Company LTD

Review of Neptune

Rated 2 out of 5 stars

Neptune is sadly a company out of…

Neptune is sadly a company out of control. They have a good product in their kitchen cabinetry but is disastrously let down by the fitting and management thereof.
There is a chasm between showroom and finished product that leaves all involved, including us as customer, floundering.
Beware of opting for dark paint options as this is merely sprayed over the standard light colour. Any wear or chipping is instantly highlighted. It’s a problem Neptune are aware of but fail to address.
Proceed with a kitchen order at your own risk. Maybe different parts of the country have better success rates. Certainly not for us in Suffolk. April 26th start date and still going in late September. One saving grace is the lack of resistance to accept fault and attempt to rectify problems.

September 19, 2022

Reply from Neptune

Good afternoon Louise, thank you for leaving a review. We are sorry that you have had this experience so far with your kitchen. We are endeavoring to rectify these problems. We hope to complete your kitchen the way you had envisioned.

Kind Regards,
Alice

Review of The Champagne Company

Review of Hayloft

Rated 3 out of 5 stars

Tiny and expensive plants.

September 2, 2020
Unprompted review

Reply from Hayloft

Dear Mrs Borley,
I am sorry to see that you have not been 100% happy with the delivery that you have received from us. We would be happy to help with this if you would like to email us at evieg@hayloft.co.uk with details of the plants that you would require assistance with.
Kind regards Evie

Review of The Hanger Store

Rated 3 out of 5 stars

Didn’t respond to my email regarding…

Didn’t respond to my email regarding returning some items.

May 20, 2019
Unprompted review

Reply from The Hanger Store

Dear Louise

Thanks for your review. I'm very sorry that you didn't get a reply - thanks for letting us know about the problem.

Provided the hangers are unused, undamaged (so capable of reselling) and in their original packaging, we will take them back and refund you the money. So send them back to us and I'll speak to the Sales Team to make sure they are expecting the return and refund your money as soon as we get them back.

Our return address is:
The Hanger Store, 18 Baynes Place, Chelmsford, Essex CM1 2QX.

Apologies again.

Best wishes

John