Shipment is not clear, the customer experience get lost
Shipment is not clear. Packaging is awesome, but sometimes the customer experience is lost since the overseas shipments take a lot of time.
Also, they show the cost of the shipment into the invoice and becasue of that in my last order, the Mexican customs charged me for import taxes becasue it surpassed 100 USD... That is something that Play asia should take care about.
Reply from Playasia
Dear Cesar Luis,
Thank you for your feedback. We understand that you've chosen FedEx as your courier to expect fast delivery. On behalf of our shipping partner, we sincerely apologize for the delay in the shipment. We already sent you a separate email regarding our resolution.
As for your concern about the invoice, please understand that we have to abide by the rules and regulations of all receiving countries. We have no control about the dditional charges for customs clearance and cannot predict what they may be.
If you have other concerns, you may also reach us at cs@play-asia.com
Best Regards,
Playasia Team.