BW

Awful.
I purchased a wallet as a gift on Friday at 1.30pm, I paid an additional $30 for Saturday Delivery.

The website says 'Delivery is guaranteed this Saturday for orders placed on weekdays until Friday at 2 p.m. EST, with the exception of local holidays.'

Monday came around and my order has still not shipped. I called the customer service and explained the above, to which she said it is processed on the next working day - so I had essentially paid the most expensive form of shipping to wait the longest amount of time to receive it.

I explained on the phone what it states on their website that it says 'THIS SATURDAY' and that it was guaranteed. No mention of it being processed on the next working day - unless it was after 2pm of course.

She put me on hold twice to check these details - both for long periods of time. I think she was trying to make me give up - on the second time she took me off hold after waiting over 10 minutes and then just hung up. I couldn't believe it.

This was a birthday gift - and an expensive one that I saved for. I feel cheated and awful that the recipient will not receive it on time now.

Better off shopping at a high street chain, better value and better customer service.

I ordered some flowers for an anniversary on 25th August for delivery on 29th August.
I also paid for morning delivery before 12pm.

I called at 12.05pm, as I had not received any notification that the flowers had been delivered. The lady on the phone said that as my address was incomplete, they could not deliver.
Ok - so you waited until the day of delivery to tell me this? Would they have even called me to tell me - if I hadn't asked? (The address was no incomplete)

They told me the earliest date for delivery was the next day - I said no, that's too late. I said to wait for 5 minutes whilst I tried to find another florist that could deliver them the same day.

I did - ended up going through Interflora. Much easier and better communication. So I rang back Moyses and cancelled my order, they said no problem and asked me to send an email, which I did.
Two hours passed by and I didn't receive a confirmation saying that it had been cancelled - so i called a third time.
The lady on the phone said 'I am checking with our team, I can see it has been requested but we are waiting for them to confirm' I said these flowers cannot be delivered tomorrow after I cancelled them, that would be a joke.
Anyway, after some pushing, she said she would get back to me ASAP and we put the phone down.
5 Minutes later I got an email saying 'Your flowers were actually delivered today at 12:09 pm', with a picture and everything attached.

What utter time wasters. I am down £200 after being forced into buying them from somewhere else, due to incompetence.
How can they get away with this - I asked for a refund, plus they did not deliver before 12pm as I had requested - but obviously and not surprisingly they are no longer responding to me.
It also said on the picture that they sent me that DPD had collected the flowers on 27th August - meaning they had been in a box for 2 days before being delivered. I hate to think what they look like. Maybe the replacement flowers will make up for the shocking dead flowers that await my recipient in the box.

I wish I had read the reviews like so many others here.

I ordered a lampshade from here, and was looking forward to the delivery.
Unfortunately Yodel messed up the delivery and delivered to somewhere/one that was not my address nor me.
Yodel did not help in any way shape or form with this issue, and told me to go back to the supplier.
I contacted lamp and light and within an hour, they had responded and ordered me a replacement lamp shade.

I cannot comment on the actual shade itself, as I haven't received it, but the fact they were instantly willing to order a replacement for me - is just fantastic.

Especially considering it was not their fault to begin with. Your kindness is much appreciated, after having a bad experience with Yodel - you made up for it.
Fingers crossed Yodel don't mess this one up!

I had x2 deliveries that were due the same day.

For some reason - they were with different drivers, one was due at 2pm, and the other between 5-7pm.
That was not a problem as I work from home, so am available all day to receive the parcel.

My first parcel, i received a text saying 'delivered' which was odd as the bell hasn't rung, and we have a gated property so usually the drivers don't just leave a parcel outside the gate without ringing. I checked the app, and the picture that the driver uploaded - which I can only describe as completely useless. The picture was of a floor, and a wall. Not even the parcel is pictured. The confirmation says' received by customer' but again, there was no evidence from the picture that it had been handed to a human being. We are close with our neighbours, and am 100% sure it hasn't been left with any of them.
When I contacted Yodel via their web chat - they said 'yes I can see that where the driver delivered is different to your location' which I am utterly confused by, because even if there was a glitch in their navigation system - surely common sense would kick in.
At the end of the day an address is an address. You would't deliver to house 48 if the address on the package said house 25 - unless you are a robot and must follow exactly what the yodel navigation system tells you. In which case, there is no common sense.
UPDATE: After they conducted their investigation with the driver this was their response ‘ After the interview we can confirm that our driver is unable to share any concrete information’ Shocking, that they can get away with this. It now falls back to the supplier, Yodel have basically wiped their hands clean and said not our problem.


The second parcel was due later on in the evening as mentioned. I was tracking through the app and could see that the parcel was 4 stops away - I was thinking as well to ask this driver if they knew about my earlier parcel, so was quite eager to see them.
I received a text - 'we have be unable to deliver your parcel'
I couldn't believe it. I checked our security cameras and the driver didn't even drive down our road. I had no calls on my phone - as sometimes drivers call if they cannot locate the property. It's as though they just decided not to deliver the parcel. OR it was the same driver as earlier and they clocked the address and realised they had made an error, and decided not to deal with it.

Overall very disappointing.
The web chat is easy and the people are friendly enough to speak with. But I would prefer to call someone on the phone, as I am much calmer when speaking with someone directly, and it makes me feel that someone is actively trying to help me. Sometimes via the web chat you just get repeated answers, and not a personal response.

UPDATE: Not so surprisingly Yodel did mess the second delivery up as well. This time it said 'We tried to deliver your parcel but it was refused due to damage. Please contact your sender.' I can tell you now, I was tracking this like a hawk, because I didn't want to miss it. It said I was the next stop, and I was watching the security cameras and not a single van drove down our road. The driver may have refused delivery - but if its damaged, it's was because of Yodel. I ordered a case of wine - and the day before, they didn't deliver because they apparently 'missed me' which is a lie, they also said they left a calling card, which is also a lie because the driver never even showed up!
So if the parcel is damaged, it's because it went back to the Yodel depot the day before, and in that 24 hours Yodel damaged it.
This is disgraceful - and this driver needs to be spoken to. Can't speak to anyone because all the customer service people are busy.

Bulbs arrived on time and in perfect condition. Only place that I could find that sold the bulbs I needed for a reasonable price.