MI

Michelle

United Kingdom

Reviews

Review of BYMiT


Rated 1 out of 5 stars

Vendor put wrong address on my parcel

Vendor put wrong address on my parcel, no idea where it has ended up....no reply from them to my numerous emails, no phone number available to contact them. And they did not honour the 15% promo for my first order, either.......not impressed...........spent £132 and got nothing to show for.........

March 11, 2024
Unprompted review

Reply from BYMiT

Dear Michelle,

We are sorry to hear this.

We kindly ask you to check your inbox as well as the junk box as one of our team member had replied your concern already.

Here are some details,

According to your order, the shipping address is same as your billing address as you entered when you were checking out, our staff did not have access to modify your address in any way. If you do think the address that you entered was incorrect, we kindly ask to contact Royal Mail for further instruction as we cannot change your address after your order had dispacthed.

As for the 15% off discount code, we are afraid the welcome code isn't for all products especially not for new arrival/back in stock/sales items, which we had explained to you in initial email. We recommand to read to our shipping policy carefully before you make any purchase with us.

https://bymit.co.uk/policies/shipping-policy

Thanks for your shopping with us and we hope above information is helpful.

Review of ILSE JACOBSEN HORNBÆK


Rated 5 out of 5 stars

Pretty rainwear

I am so glad I came across this company when looking for good-looking rain gear. The adobe rose raincoat and matching wellies cheer me up no end on the dreariest of days. And the quality is so great, I have decided to get another pair of wellies in navy to go with existing raincoats.
Louise from customer service was great, helping me sort out sizing issues and lending general support, I cannot praise her enough !

April 25, 2019
Unprompted review

Reply from ILSE JACOBSEN HORNBÆK

Dear Michelle,
How lovely that your rainwear helps to brighten up your days. Love that!
And thank you very much for the nice words about Louise. We'll make sure to share it with her.
Best regards
Ilse Jacobsen Hornbæk