Dear Michelle,

We are sorry to hear this.

We kindly ask you to check your inbox as well as the junk box as one of our team member had replied your concern already.

Here are some details,

According to your order, the shipping address is same as your billing address as you entered when you were checking out, our staff did not have access to modify your address in any way. If you do think the address that you entered was incorrect, we kindly ask to contact Royal Mail for further instruction as we cannot change your address after your order had dispacthed.

As for the 15% off discount code, we are afraid the welcome code isn't for all products especially not for new arrival/back in stock/sales items, which we had explained to you in initial email. We recommand to read to our shipping policy carefully before you make any purchase with us.

https://bymit.co.uk/policies/shipping-policy

Thanks for your shopping with us and we hope above information is helpful.