United Kingdom
Review of Hotel Chocolat
Best hot chocolate I have ever tasted! I had the 85%chocolate with Coconut milk and there was a lovely rich chocolate flavour not bitter at all and I will definitely go back for more. Myla was courteous and quick as was Julian
Review of Evri
They supposedly damaged a parcel then lost it, I don’t believe a single word. Been on their web bot more times than I can count, they never call you back even although they say someone will, worst customer service as non existent. They are lying, thieves and I don’t believe they ever damaged or lost my parcel . Disgusting service , DO NOT USE THEM if you ever want a parcel to actually get there and they won’t compensate you if lost!!
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Review of Reverse Life
I had a reaction to this product and bought several boxes of the product so wanted to return two unopened ones but the company won’t take them back, waste of my money and it’s not cheap. Very unsatisfactory response to my request and definitely not customer friendly company
Reply from Reverse Life
Hi Carol,
Thank you for your feedback.
We are sorry to hear you are not able to continue with our collagen.
Collagen is a protein naturally produced within the body, and taking additional collagen supplements does not cause any documented negative side effects, however, we are all individual and we cannot say how each person will get on with our collagen.
As per our email communication, we do not accept returns on our liquid collagen supplements due to quality control and hygiene reasons.
We do make this clear at the point of checkout and in our terms and conditions.
We are sorry once again that you were unable to continue with our collagen and if you would like to discuss this further, please do get in touch with the customer care team over at info@reverselife.co.uk.
Laura @ Reverse Life 💙
Review of CuriosityStream
Great helpful customer service and very satisfied with how they handled my request so promptly after emailing them. So many companies are impossible to get hold of when there is a problem so this is a refreshing change.
Review of LloydsDirect, part of Pharmacy2U
Great service and vital for me, thank you Lloyds for getting my medication to me and advising when things are delayed
Review of DPD UK
Dave your driver is brilliant. He arrived on time, was polite and I see him around the town daily and he never stops working and an asset to your company
Review of Next
Love my swimming costumes. Well made and great fit. It’s my one stop shop from now onwards. It’s always hard to find a garment that fits properly and the variety of brands from this shop helps you by not spending valuable time searching dozens of different sites.
Review of DPD UK
Review of Decathlon UK Ltd
Such great products for all sports and site day to navigate your way around
Review of Diveinn
After reviewing my phone case , the company immediately sent me a new one, which I am finding invaluable. It happily stores my iPhone whilst I swim, and I am pretty sure you could even get a set of car keys in it if needed. Very happy with my 6.5 mm Neoprene Swimming gloves too
Reply from Diveinn
Dear,
Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback.
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Review of Arc’teryx Equipment
I love Arcteryx products, they are such high quality and always fit well with a stylish accent on everyday wear, whether just for casual look or for sports activity. I have bought coats, shoes and hats in the past and have never been disappointed.
Review of PastBook
Twice now I have received my book with many photos upside down, it went off to be re-printed and came back with the same faults even although the draft book was absolutely fine, not sure what is going on but very disappointed.
Reply from PastBook
Dear Carol,
Thanks for your review!
I'm so sorry to hear what happened! I'll be happy to check on your case and investigate this further for you! I have just sent you an email with more information.
Thanks in advance for your collaboration :)
Cheers,
Kseniia
Customer Happiness Specialist
Review of Nextdoor
I love this local website, it is an excellent way to stay in touch with events in the area, sourcing local Tradespeople and getting to know your neighbours
Review of Ethic Star
my aprons arrived within days and looked amazing and very professional with the logo embroidered onto a very smart washed out denim fabric. This had been a fairly last minute order and I wanted them for a special occasion but this has not compromised on the quality. I am really pleased with them and they were really reasonably priced.
