Simon

Hello Simon,

Thank you for your review.

We are sorry that you are not satisfied with your purchase. If the product does not work properly, you are welcome to contact us so we can help you with a warranty claim.

Regarding returns, we do not send a shipping label because we do not cover the return shipping when it is regarding our open purchase policy. If it is possible to buy a return shipping label at instabox as a private person, you can make a return with them. However, this seems to be about a warranty case and then we are responsible for the return shipping.

We warmly welcome you to contact us for further assistance. You will find our contact details in the link below.

https://www.kjell.com/se/kundservice

Kind regards
Alexandra, Customer service

Hi! Thank you for your feedback. Your return is still on its way to our warehouse. It should be delivered within the next few days. As soon as we receive it, we will refund the full amount for your order. If you have any additional questions, feel free to contact our customer service department.
Best regards/Anna eskor.se

Hey Simon 😊

This is great to hear, thanks so much for taking the time to get in touch with your feedback. Make sure to check out both the Friends With Benefits and the VOXI DROP section of your online account to get your hands on some cool freebies, Amazon Vouchers and much more 🎁🎉

Thanks, VOXI.

That doesn't sound like the best experience. We understand how important it is to be connected with your friends and family members. Along with our 5G roll out, we’re in the process of updating our whole network to improve our 3G/4G sites and get us ready for the future. We're sad to see you go, however we understand the importance of staying connected at all times. - Ankita

Hello there!

That's how it should be, without any problems 😊 

//Robin & Vimla! 💚️

Dear Simon

Thank you for leaving your feedback.

We regret to hear your items haven’t met your expectations.

We understand shopping online can be tricky when you can’t try the clothes before they have been delivered. This is the reason why we have a 30 days return policy, and it is also possible to order another size for the same price.

Note we always inform if the item has another fit than a regular/normal fit. At the same time the size is also a matter of your own taste, sometimes you might need a smaller size for a more tight fit and sometimes a bigger size for a more loose fit.

Since you haven’t added an order number to your review I am not able to have a further look at your profile and the items you have ordered.

If the information on the product information is wrong we kindly ask you to contact us directly so we can investigate and solve a possible issue.

We regret if this experience will keep you from shopping with us again. We truly hope you’ll give us a new chance to give you a shopping experience worth 5 stars in the future!

You can find our contact information here: https://www.boozt.com/eu/en/customer-service/new/about-booztcom/customer-service-opening-hours-contact-details

Have a wonderful day and take care!

Kind regards,
Jill, your Boozt.com team