Customer

Hello Deborah,

Thanks for the feedback.

We are very sorry to hear that one of the bags of charcoal arrived with a split. This is certainly not something that we would ever expect to happen.

A member of our team has tried to call you this morning to discuss this further and to offer a resolution. If you could please call us back on: 01962 793800 when you have the chance.

We look forward to hearing of the swift fix on this matter shortly.

Best wishes,
Big Green Egg Customer Service Team

Hi there,

Thanks very much for the 5 star review.

We are pleased to hear that your delivery was so efficient.

We hope that you love your new Egg.

Best wishes,
Big Green Egg Customer Service Team