Such unprofessional sales assistants
When I approached the counter the sales assistant appeared to be on a personal call so I waited perhaps
For a min or two. She never said hello sorry for keeping you just looked at me until I spoke. I said I was here to collect my order she said “right I’ll get someone out to you.”
A young lad asked my name went in back and came out handed me my order and said “thanks”
It’s a long while since I’ve encountered such u professional sales assistants. I will be purchasing my puppy requirement else where
Reply from Petstop
Hi Phillippa,
Thank you for your review. We are sorry to hear about your experience in our Wexford store. What you described is not the standard of service we expect from our team, and we completely understand your disappointment.
We have shared your comments with the store manager and area manager so this can be addressed with the staff involved. Our goal is always to provide a welcoming, professional, and helpful experience for every customer, and it’s clear we fell short on this occasion.
Apologies once again for the standard of service you received.
The Petstop Team
