Compassionate care, with a personal touch. A genuine clinic
Since transferring over from Curaleaf, I could not be more satisfied with my experience with Integro.
As I'm seeking diagnosis of autism after a lifetime of being misunderstood, and having my symptoms masked by my primary caregivers as a child and diagnosed only as depression/anxiety, my case is in an understandably grey area for most clinicians, with my GP themselves having stated they do not know what to do with me.
But here at Integro? They just get it. My initial consultation with Dr. Niraj was straight to the point - he had clearly tried to understand my needs as a patient before even speaking to me, and this was clear in conversation too. My follow-up with Dr. Tahzid was similarly professional, and again I had a feeling that he had tried to understand my needs before we had even started speaking - I felt totally at ease with both clinicians in discussing not just my medication needs, but also the psychological state I was in and how this was affecting my day to day vis family life, work prospects, etc.
I would also like to give a special shout out to Darnell and Joanne, from the coordinator team onboarding new patients - as you may suspect, I can be a difficult customer and completely unreasonable at times - both of these treasures handled my attitude professionally, and still operated with patient needs in mind. As somebody who can have frequent meltdowns and "antisocial episodes," and has been often misunderstood and pushed away because of this, my gratitude to both of these people is endless.
In terms of medication quality - the Grow range of products have not disappointed in the slightest (naturally terpenes can be lacking but you get what you pay for plus peace of mind), and the relief I've found has been leaps and bounds ahead of the competition I've tried so far. It goes without saying that through IPS, Integro's partner pharmacy, you can request practically every brand of medical cannabis available in the UK, so keep this in mind when requesting your script too.
The only thing I will comment on, which some may find difficult, is that there is no front-end patient portal for arranging appointments, accessing documents, etc, which leaves you with telephone and (e)mail as your only recourse to correspondence currently. I have found every team member I've interacted with via email to be extremely polite and professional, with a response given within 24 hours on all occasions, and would recommend this avenue to anybody experiencing difficulties via telephone.
Overall, I couldn't be more grateful to the team at Integro, and it's going to take some convincing to consider anywhere else for the foreseeable future. Thank you to you all again.
EDIT: If I could get this company some form of additional recognition or accolade I would; since last year's review, Integro have now introduced a front end patient portal system! I haven't experienced a single issue since it was introduced, and it has streamlined the entire process of ordering medication and booking a consult, making the management of my condition as simple, uneventful, and effective as it should be.
Thank you for everything you guys do at Integro - you probably get less gratitude from the patients nowadays, but it is there.
July 29, 2024
Unprompted review