DARREN

Hey there,

We're thrilled to hear that our delivery service was efficient and met your expectations. At Fastway, we strive to provide swift and reliable deliveries to ensure customer satisfaction. We hope to deliver more of your parcels very soon.

Best Wishes,
Your Fastway Customer Care Team

Good afternoon, thank you for your review. 

I am sorry to hear your parcel delivery took a while, this is certainly not what we want our customers to experience. Please accept my apologies for the inconvenience this has caused you. I have passed your feedback onto the couriers, as well as our logistics team just for monitoring going forward. 

Although we do not have a free return service, we do offer free exchanges so we do not charge you additional postage for us to re-send a different size in the event a customer makes a return for exchange. Our website details all your return options in the link below including return labels options. This information is available to view prior to purchase from us along with all our return policy information.

https://www.sportsshoes.com/support/delivery_and_returns/?returns

Kind regards,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Amy

Hi there,

Thank you so much for taking the time to provide your feedback, we're so happy to hear you're pleased with the service!

Have a great weekend, Team H&B.