Raquel Mitchell

Hi Raquel,

Thank you for your order, which was received at 17:16 on the 6th of July. I can see your order was dispatched out yesterday and delivered today.

Please note that same-day dispatch is only available for express orders placed before 3PM, Monday to Friday. As our team does not operate over the weekend, any orders placed after 3PM on Friday or during the weekend are processed and dispatched the following Monday.

For your reference, you can find full details on our delivery policy here:
https://www.laceandfavour.com/delivery/

Hi Raquel,

Thank you for taking your time to leave us a review. I'm sorry to hear you are disappointed with your order! I understand we have asked for images of the medals to help us assess the quality issue, but unfortunately have not heard back from you.

As explained, unfortunately your medals were surface engraved which is why we cannot accept the return of them. However, poor quality is not the standard we strive for, and we would love the opportunity to rectify this for you. Please feel free to respond as soon as possible so we can make things right 😊

If there is anything else we can do for you in the meantime please contact us at sales@trophiesplusmedals.co.uk, call us on 01788422222, or open a live chat on our website and our advisors will be more than happy to help.

Kind Regards,
Ellie
Trophies Plus Medals 🏆🥇

Hi Raquel,

We’re so sorry to learn of the issues you have experienced with your online order, I can appreciate the frustration caused here.

We have sent you an email from contactsocial@currys.co.uk so that we can assist you further with your issue.

Thanks - Rich

Hi there, thanks for shopping with us! 😊 After you emailed us pictures of the loose threads on October 14, we promptly replied to your message the same day and issued you $124 USD refund for the inconvenience. After we emailed you, you never responded. Please see the message below:

Hi there, we apologize for any inconvenience – we'll pass this complaint to the dress designer. Please note that the price is determined by the designer as they have a strict MSRP rule. Luckily, it looks like the threads can be easily and carefully removed without compromising the integrity of the dress. For the inconvenience, we've issued you a £100 refund – please allow up to 7 business days for the refund to finalize.

If you have any questions, please feel free to contact us. Hope you have a nice day!

Sincerely,

Samantha
ABC Fashion Returns Department (email only)
www.abcfashion.net

As stated on our International Shipping page, the custom fees are not included with the shipping cost. Please note that we don’t collect any of these fees because they are regulated by your government. Thank you for understanding.

Hi there, thanks for shopping with us! 😊 As stated on our International Shipping page, the custom fees are not included with the shipping cost. Please note that we don’t collect any of these fees because they are regulated by your government. Thank you for understanding.

Hi Raquel, I am sorry to hear the driver did not even knock on the door to inform you of delivery. I understand it is important to be properly notified when package arrives. I would really like to have a look into this for you. Could you please email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

We are so sorry about the experience that you're having with us. After checking, we are unable to locate your corresponding email from our system. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!

Thank you for taking the time to provide us with your review. Please call Rover Support team at 888-453-7889 so we can look into this! -Olivia

Thank you Raquel! You were fantastic recruits for Section 5 :)

Hello Raquel, please contact us at support@crimpit.com so we can help with the seal.

Hi Raquel,

Thank you for reaching out to the Hey!Broadband team and leaving a review. We have been able to locate your account and we will follow this up by email.

Kind Regards, Candice
The Hey!Broadband Team

Hi there, I'm really sorry to hear this - I can see the team have tried calling you regarding this. If you could call back or respond to the email we've sent you, we can help further. Many thanks, James

HI Raquel,
Thank you for your review.

You can end the free trial in the last 7 days. The trial period is 14 days, 7 of those are shipping days.
The other 7 days are to test your boxer shorts. Cancel in that period is easily done via your account.
After that, we have a month's notice.
Please let us know if you need help with anything.
You can always contact our customer service team via Facebook DM or send an email to hello-uk@onthatass.com.

Kind regards,
Ivar | Team ON THAT ASS

Hello Raquel, thanks for your review.

I'm really sorry to hear that you couldn't get the product to work - that's very disappointing.

Please contact one of our excellent customer services team and they will be more than happy to help with any problems.

And don't forget about our 'no quibble' 100 day money back guarantee, if you're still not completely satisfied.

Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 8am and 8pm seven days a week.

Please accept my apologies again but I hope you'll give us the opportunity to put this right for you.  Thanks.