terrible service
I recently visited your London Stratford branch and was left quite disappointed with the experience. After waiting for a considerable amount of time to be served, I was informed that the branch’s computer systems had gone down. Unfortunately, no one had communicated this issue earlier, so customers were left waiting unnecessarily.
I completely understand that technical issues can happen, but clearer communication and better management of customer expectations would have made a big difference. A simple update or notice upon arrival could have saved everyone time and frustration.
I hope you can improve communication procedures in future to avoid similar experiences for other customers.
Reply from HSBC UK Business Banking
Hi There
We're sorry to hear about your experience at the branch and completely understand your frustration with situation that occurred. We'll make sure this gets back to the branch so that it doesn't happen again. We appreciate you taking the time to give us this important feedback.
