Brian Desmond

We have had a nectar mattress for 4 years when it started to sag. Contacted nectar and they sent a technician to inspect it. I must say if it wasn’t so concerning it would have been laughable. He wrote his report and nectar sent me a copy. He did what was laughingly called a ‘pressure’ test, this consisted of placing his hand on the mattress, and then a ‘lay’ test where he laid on the bed. Very scientific I must say, and we were told the mattress is within industry standards,
How do they get there when it was such a subjective so called test. Very disappointed we feel we were just fobbed off, it would have been more honest if they’d just stated sorry you’ll just have to get on with it.

I have been trying to connect customer service for 4 yes 4 days every time you ring it rings then goes to engage signal. I put my voucher reference no. in and get a message ‘we are sorry there is a problem with this voucher contract customer service’ (you lose the will to live trying that). The AI chat bot is worse than useless whoever set it up has very little intelligence, artificial or otherwise. This company is a disgrace

Fantastic Company. Everyone else is trying to rip you off in Britain today so it’s absolutely brilliant that there’s someone out there giving old fashioned service
Thank you

Absolutely fantastic customer service !
There was a problem with my cartridges,which can happen, but the response from the customer service was without doubt something rarely experienced in today’s world. Thank you will always use you in the future

Avoid at all cost !
Bought my car insurance and I had inadvertently put an accident date as 2020 when it should have been 2021
These crooks wanted to charge me over £240 just to change the date. I have now cancelled the policy and been charge £132 for 17 days cover + charges. Very expensive lesson learned. Fail to understand how trustpilot gives them 4stars when other site tell the truth about all their crooked practices and rip off charges.

This is now the worst catch up service on TV
Why is it when tv companies change things in invariably gets worse, but this time it’s beyond a joke. It truly is awful. Why don’t you a minus category because one star is astronomically high.

Everything about getting this insurance went extremely smoothly and when I needed something clarified the customer service was second to none. Thoroughly recommend

OK once they answer the phone but I have been trying since 9am it’s now 4:45pm recorded message states
“ your message is important to us” obviously it’s not or they would have a decent customer service response

Dave at coastwater is one of the most helpful & genuine people I have ever dealt with. I was purchasing a pair of winter dinghy gloves for my granddaughter and wasn't sure of her size as I couldn't measure as she is away at uni. Dave suggested a size with the proviso that he would change them if necessary. When I returned them for a larger pair he changed them, without a charge for the larger size nor a charge for postage. Absolutely top notch service.
Don't bother shopping around you won't get better than this company. Brian Desmond