Julie Haskayne

After our landlord gas inspection they discovered a leak coming from our meter. Gas was turned off and was advised to contact Octopus.
Phone call was answered quickly then follow up email requesting photo and inspection report. Didn't hear a thing back so after a few hours rang for an update. Not sure my email had been acted upon but the guy I spoke to dealt with it efficiently and a few minutes later I received an email with estimated time of arrival for engineer.
New meter installed.
I would have left 5 stars if it wasn't for the fact I needed to ring twice and didn't get a reply to my original email.

Fantastic customer service from first contact to booking. Staff are friendly, polite and helpful. Would 100% recommend.

Sofa and chair delivered this morning. 2 delivery men friendly, polite and put large boxes in the living room.
Tracking of delivery was good.
Would have given 5 stars but delivery was due last Friday. Text received with delivery details then during 2 hour delivery time frame got a text saying items weren't getting delivered

Myself and family have used affordable mobiles for a few years now. I was due an upgrade so used them again. Easy to do and phone arrived next day. Even used my Blue Light Card to get a discount on upfront fee. Can't recommend them enough.

Bought a new oven and dishwasher. Ordered and delivered within 48 hours. Great service and hassle free transaction. Would definitely recommend.

Easy to order. Good range of flowers to choose from. Excellent communication and next day delivery available.
Would definitely recommend and use again.

This company beat my renewal quote and it was so easy to arrange via internet. Documents were delivered speedily. Excellent service.

Excellent service. New phone sorted speedily online. Will be recommending to family and friends.

Amazing service and so easy to upgrade to my new Samsung phone.

Absolutely shocking customer service. Still waiting 1 year on for a refund for flights cancelled due to the pandemic. Can't get hold of them to get an update either.

Appalling company and customer service. They lack communication skills and have clearly taken on more orders than they can deal with. Ordered on 12th Nov for 18th Dec delivery. Took money at point of order. 18th Dec and NO delivery arrived. Email sent and reply stated order would be delivered yesterday (23rd) but guess what? it didn't arrive. It's now 12:45pm Christmas Eve and still no sign of my order and no response to my messages or emails.
Will definitely never use again or recommend to anyone and will be demanding a full refund.
UPDATE....order finally arrived today (30th) after email update from 1 of their Directors. Goods arrived well packaged and the items themselves look and taste amazing. Hopefully they can sort out their issues with communication and deliveries during 2021.

Got a great price for scrapping my old car. Excellent service from point of contact to getting the money credited to my bank account.
Would definitely recommend.