Terrible Customer Service
Ordered a rotavator several weeks ago. Had to chase the order up but then received the item around a week later. Unfortunately, it arrived damaged but FR Jones were very quick to arrange for a new replacement to be delivered. The new rotavator was delivered on 8 June. Unfortunately, after using it 3 times, the tines stopped working, making the rotavator useless. We had the machine for only 9 days. I emailed FR Jones on 17 June and 19 June asking for a full refund and for them to arrange to collect the faulty machine. No response from them whatsoever. I have tried calling both of their sites but their telephone lines are down. I emailed again yesterday (25 June) but have received no response again so far today. Today, their website is now down too. Fortunately, I paid via PayPal so will be raising a case with them to ensure I get my money back. Absolutely disgraceful customer service.
