Hasan

I bought a baby cot with mattress and changing table and was very satisfied with my purchase until I found that the mattress is broken.. I sent an email to O4B and they were very quick responding and guided me to re-assemble the cot in the correct way and advised that the mattress broken because I assembled the cot in a wrong way .. when I tried to discuss this point, the customer service representative start raising his voice over me and told me that I am not even entitled to mattress warranty because it is my wrong.. I don't care about the mattress but this is a very wrong way to talk to customers.
I am sure this is the last time I will buy something from them

- Great service with very fast internet.
- Very helpful team, trying very quick to help with any issue.

Things I didn't like are:
1- You have to pay activation fee.
2- Monthly rental is a bit high

This is the worst disrespectful experience I have in online shopping. 

I sent 3 emails and got no response from customer service.
I tried to call the customer service 10 times and they are not responding.

I didn't receive my order and got not response from them.. so no order and no refund for me.

I made an order in the 24th of November, after 10 business days and a million email with the store and the delivery company, they said we are sorry we lost your parcel.
I sent them I need to travel and there is no need for the parcel anymore so please cancel it and make the refund.

They called me after a while and asked me to choose between 2 options, refund or fast delivery "next day delivery".
I asked for the redelivery and they dispatched the parcel and sent it with the courier, the courier sent me that we are going to deliver tomorrow.

Then, an email came from Liverpool store that we canceled your order and we will make the refund 3 to 5 days. "One of the employees just canceled without reading the history of emails, she just read the last email from me an canceled without checking with others who made the redelivery"
I called them, they said, we are sorry but the refund already done we can't do anything. and shut the line in my face..

The funny thing is the parcel delivered to depot near me in Manchester, but I can't take it because someone canceled my order without my permission.

I spent a week trying to track my parcel, emailing the store and delivery companies and calling the store to get the delivery because I ordered gifts for my friend.. Then I receive nothing.

Here also all the details:
Order Number: LFC101414937
First delivery company: Hermes
Delivery number which is lost: 9425581468933881
Fast Delivery company: DPD
Fast Delivery number which never delivered: 15505913041126

I made an order in the 24th of November, after 10 business days and a million email with the store and the delivery company, they said we are sorry we lost your parcel.
I sent them I need to travel and there is no need for the parcel anymore so please cancel it and make the refund.

They called me after a while and asked me to choose between 2 options, refund or fast delivery "next day delivery".
I asked for the redelivery and they dispatched the parcel and sent it with the courier, the courier sent me that we are going to deliver tomorrow.

Then, an email came from Liverpool store that we canceled your order and we will make the refund 3 to 5 days. "One of the employees just canceled without reading the history of emails, she just read the last email from me an canceled without checking with others who made the redelivery"
I called them, they said, we are sorry but the refund already done we can't do anything. and shut the line in my face..

The funny thing is the parcel delivered to depot near me in Manchester, but I can't take it because someone canceled my order without my permission.

I spent a week trying to track my parcel, emailing the store and delivery companies and calling the store to get the delivery because I ordered gifts for my friend.. Then I receive nothing.

Here also all the details:
Order Number: LFC101414937
First delivery company: Hermes
Delivery number which is lost: 9425581468933881
Fast Delivery company: DPD
Fast Delivery number which never delivered: 15505913041126