James Roberts

Simply the best utility company in the UK by a very long way.
Octopus Energy should set up a separate company as a centre for excellence to train other companies how to interact with customers!!

Great furniture store with high end furniture at reasonable prices. Delivery guys were really informative and very polite.

Lets get one thing clear from the start. Octalogo and Logo Royale are the SAME business, in my communication with the company I was often contacted via the Octalogo company telephone number and via their web-chat, it's the same people, just a different Virtual Office address, so the review refers to Logo Royale and Octalogo, as the business has over 20 different web sites, all of which are run by the same people just with different fake names.

We were impressed by the Trust Pilot (hereon referred to as TP) reviews of Logo Royale, (hereon referred to as LR.)
So when we decided to invest in an e-commerce website we contacted LR and in fairness to them they were extremely quick to respond. The first task was to come up with a couple of logo’s for us, this was extremely quick and if you don’t know any different I guess this was a not-too-bad service, since then we have used freelancer.com and had much better results for far less.

We started on the design of the website November 2017 and all I can liken the entire experience to is that of extracting ones own teeth without any anaesthetic!!! Every step was seen as an opportunity to extract more money from us, so the initial GBP 1,100 Platinum Customised e-commerce website quickly grew, with things like, GDRP compliance, SSL Certificates, Lifelong Hosting, security add-ons, additional, this, additional that. In the end we ended up spending well over GBP 3,800.00 but once your committed, your committed as they say.
We bought everything, the entire dream, thinking the next purchase may get them kickstarted into working on our project.
We got the website finished October this year, so 11 months later and even since we have had issues for which we commissioned a freelancer to repair. In the end we have ended up with an OK website, but I don’t think it will win any awards, that’s for sure, have removed the website from their controlled server and waved goodbye to all the additional monies spent for services we never received.

The main issue is that they lie, they lie about being based in the UK, lie about their capabilities, even the reviews on their own websites are fake.

Things got that bad at one stage we actually thought it was a scam and started to make enquiries as to their legitimacy and this is where when we started to dig we found out a lot of information on the business.
LR mascaraed as a UK based business, with a UK Number and UK Address, this was one of the main reasons we chose them, easy; same language communication, same time Zone and UK codes of practice designed to protect consumers, oh how wrong we were! The telephone number is provided by a company who specialize in call forwarding, the office is a virtual office. You are assigned a project Manager who’s grasp of the English language is extremely poor, when you call through to them its clear its some sort of call centre based in Asia somewhere as all you can here in the background are people shouting in Hindi. One of their own employees admitted this to me one day on the phone but begged me not to tell anyone as he may lose his job, so his name will remain nameless.

We have further proof of this as when you login to the project management system you can see that the internal communication is in Hindi. They seem also not to work UK business hours, we could very rarely get hold of anyone much before 11am UK time, however they seemed to be available until late in the evenings, leading us to believe that wherever they were based they were working USA eastern time working hours more than UK hours.

Our Credit card payments were made to a business based in New York state called IELTS and has no relevance to Logo Royale. They have many, many websites all offering the same service in the USA, Australia and the UK, I have a complete list of these companies should this be called into question.

In a nutshell this company mascaraed as a UK based business, with a UK telephone number and UK Address, don’t be fooled, they are not based in the UK, their first language is not English and you will struggle with the language barrier.
I did see a review expressing facts similar to this on TP website earlier this year, it was removed (assumed at the request of LR) under the guise it was racist! However the facts are; just because you hire a UK call forwarding number, the rights to a virtual office and give all your staff English names, does NOT make you a UK company, we also will be contacting trading standards to bring this to their attention.

I have factual evidence that will support the following facts:

Logo Royale is not a UK registered business, LR state they are subsidiary of Octagroup of Companies and they trade under a company known as Orbit Solutions Ltd, Orbit Solutions Ltd are in fact registered in the UK, and this business is registered to an Indian National. None of this information is confidential, it was given feely by LR and is available on the UK Company register, however you will not find any reference to LR on any company register in the UK.

We spent thousands and thousands of pounds and they will still try to rip you off, the straw that broke the camel’s back for me was when we were asked for a further GBP 2,500.00 to “copyright” the website, if we didn’t they couldn’t "guarantee the safety of the site"!! We obviously engaged a legal expert who stated don’t bother, oh yes and incidentally the only email acknowledgement we ever received for our monies paid actually included “lifetime copyright registration”, one of many things we paid for and never received.

At no stage have we been given any receipt for any of the services provided despite several requests however I have declared the costs involved with setting up the online business to HMRC, who will be asking me for recipes soon, so that should be interesting.

Finally we asked TP what their protocol was for “verifying” reviews as we were suspicious as to how LR had such a high score with many high reviews having little to no content and we were surprised to find out that not all reviews are verified, so nothing really to stop people making up their own reviews, either themselves or via friends. TP response verified this stating: "Trustpilot will verify a review when documentation is provided. This only applies where a company feels the reviewer has not had a service experience and reports the review after using Find Reviewer"

All the above information is correct and I have pages of documentary evidence to substantiate this.

A further warning, this company has many, many, different websites in the UK, just look for similarities in the wording on their websites if you want to avoid.

I was very surprised to learn that TP do not verify reviews, this very issue had led me to believe in a business that had artificially high review scores, I entrusted them to provide a service and ultimately, like many others we were ripped off.

The very name "Trust Pilot" evokes a sense of security, however I am very reluctant to take these reviews seriously anymore following that experience. When I wrote to the team here in Dublin about a specific case they completely evaded the question I put to them and sent a response which stated "Trustpilot will verify a review when documentation is provided. This only applies where a company feels the reviewer has not had a service experience and reports the review after using Find Reviewer"

How can you provide an honest opinion of a business, if the only reviews which are called into question are the negative ones??? I guess thats what you get for offering a service thats paid by the very people you are trying to review.

We were impressed by the Trust Pilot (hereon referred to as TP) reviews of Logo Royale, (hereon referred to as LR.)
So when we decided to invest in an e-commerce website we contacted LR and in fairness to them they were extremely quick to respond. The first task was to come up with a couple of logo’s for us, this was extremely quick and if you don’t know any different I guess this was a not-too-bad service, since then we have used freelancer.com and had much better results for far less.

We started on the design of the website November 2017 and all I can liken the entire experience to is that of extracting ones own teeth without any anaesthetic!!! Every step was seen as an opportunity to extract more money from us, so the initial GBP 1,100 Platinum Customised e-commerce website quickly grew, with things like, GDRP compliance, SSL Certificates, Lifelong Hosting, security add-ons, additional, this, additional that. In the end we ended up spending well over GBP 3,800.00 but once your committed, your committed as they say.
We bought everything, the entire dream, thinking the next purchase may get them kickstarted into working on our project.
We got the website finished October this year, so 11 months later and even since we have had issues for which we commissioned a freelancer to repair. In the end we have ended up with an OK website, but I don’t think it will win any awards, that’s for sure, have removed the website from their controlled server and waved goodbye to all the additional monies spent for services we never received.

The main issue is that they lie, they lie about being based in the UK, lie about their capabilities, even the reviews on their own websites are fake.

Things got that bad at one stage we actually thought it was a scam and started to make enquiries as to their legitimacy and this is where when we started to dig we found out a lot of information on the business.
LR mascaraed as a UK based business, with a UK Number and UK Address, this was one of the main reasons we chose them, easy; same language communication, same time Zone and UK codes of practice designed to protect consumers, oh how wrong we were! The telephone number is provided by a company who specialize in call forwarding, the office is a virtual office. You are assigned a project Manager who’s grasp of the English language is extremely poor, when you call through to them its clear its some sort of call centre based in Asia somewhere as all you can here in the background are people shouting in Hindi. One of their own employees admitted this to me one day on the phone but begged me not to tell anyone as he may lose his job, so his name will remain nameless.

We have further proof of this as when you login to the project management system you can see that the internal communication is in Hindi. They seem also not to work UK business hours, we could very rarely get hold of anyone much before 11am UK time, however they seemed to be available until late in the evenings, leading us to believe that wherever they were based they were working USA eastern time working hours more than UK hours.

Our Credit card payments were made to a business based in New York state called IELTS and has no relevance to Logo Royale. They have many, many websites all offering the same service in the USA, Australia and the UK, I have a complete list of these companies should this be called into question.

In a nutshell this company mascaraed as a UK based business, with a UK telephone number and UK Address, don’t be fooled, they are not based in the UK, their first language is not English and you will struggle with the language barrier.
I did see a review expressing facts similar to this on TP website earlier this year, it was removed (assumed at the request of LR) under the guise it was racist! However the facts are; just because you hire a UK call forwarding number, the rights to a virtual office and give all your staff English names, does NOT make you a UK company, we also will be contacting trading standards to bring this to their attention.

I have factual evidence that will support the following facts:

Logo Royale is not a UK registered business, LR state they are subsidiary of Octagroup of Companies and they trade under a company known as Orbit Solutions Ltd, Orbit Solutions Ltd are in fact registered in the UK, and this business is registered to an Indian National. None of this information is confidential, it was given feely by LR and is available on the UK Company register, however you will not find any reference to LR on any company register in the UK.

We spent thousands and thousands of pounds and they will still try to rip you off, the straw that broke the camel’s back for me was when we were asked for a further GBP 2,500.00 to “copyright” the website, if we didn’t they couldn’t "guarantee the safety of the site"!! We obviously engaged a legal expert who stated don’t bother, oh yes and incidentally the only email acknowledgement we ever received for our monies paid actually included “lifetime copyright registration”, one of many things we paid for and never received.

At no stage have we been given any receipt for any of the services provided despite several requests however I have declared the costs involved with setting up the online business to HMRC, who will be asking me for recipes soon, so that should be interesting.

Finally we asked TP what their protocol was for “verifying” reviews as we were suspicious as to how LR had such a high score with many high reviews having little to no content and we were surprised to find out that not all reviews are verified, so nothing really to stop people making up their own reviews, either themselves or via friends. TP response verified this stating: "Trustpilot will verify a review when documentation is provided. This only applies where a company feels the reviewer has not had a service experience and reports the review after using Find Reviewer"

All the above information is correct and I have pages of documentary evidence to substantiate this.

A further warning, this company has many, many, different websites in the UK, just look for similarities in the wording on their websites if you want to avoid.

I ordered a Lazer Engraver over 40 days ago, all I have is a false tracking number.

Its likely to be a scam, I wouldn't bother if I were you. If I receive the item ever I will update the review.

Whats even stranger is that TP give the site 3/5, yet there is only one review which is one star, so where are all the other reviews that were more favourable?