ST

Steve

United Kingdom

Reviews

Review of Jet2.com


Rated 3 out of 5 stars

The flight going out to Málaga was…

The flight going out to Málaga was fine, coming back was a nightmare. After arriving at the airport, assisted boarding, informed them that we were here. Was told only two could use the assisted boarding as it was busy. I went through the normal channels with no problem. My wife and mother in law were left at the check in point with no assistance. They eventually found someone to help them and we taken to the boarding gate with ten minutes to spare. I was left frantic with worry as I couldn't contact my wife as she had problems with the internet. Not a very good experience, we have flown from Málaga many times and never had a problem. I hope they get there act together and sort this out.

October 15, 2025

Reply from Jet2.com

Hi Steve,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

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