Matalan, stop using Evri please!
I wish Matalan wouldn’t use Evri for delivery. I constantly have problems whenever I order for delivery. This time I didn’t receive my order when expected, checked the tracking which said the parcel was on its way back to the sender, no explanation as to why. Evri hadn’t tried to deliver it as someone was in all day and they normally leave it with a neighbour or try again another day. I finally got through on the chat to Matalan and apparently my parcel had been damaged and was sent back. Matalan can’t resend my items for some bizarre reason and have to give me a refund and then I have to reorder everything I ordered!