Chara Tan

Placed an order 9/24/2024 and per tracking, it's been in "label created" status for over 3 weeks now. It's fine they don't want to ship it, but when it came to getting a refund, the support rep I spoke to said they had to contact FedEx and open a claim. What does that have to do with me? I never received my product. It was never shipped or delivered. Shouldn't I get my money back regardless of what FedEx says? I've shopped through Tilly's for years and this will be the last time

They won't properly process my refund. Waiting 10+ business days for a 26USD refund. They told me to contact my bank and won't look into it. I now have to go through my bank's fraud protection service to get a refund. Terrible and fraudelant

I've been using my pair every day for around 4 months now, and they are still extremely soft and shiny. I am really happy I made the decision of going with Luxy for my first pair of hair extensions and I can't wait to purchase their seamless set next!