Delivery reliability is a fundamental expectation of online retail
Repeated delivery failure by Yodel has led to order cancellation and customer attrition.
I placed an order with Argos on 10/5/25. Yodel failed the initial delivery date of 10/7/25, requiring an entire day of wasted waiting time (7 AM - 9 PM). After a revised commitment for delivery on 10/9/25, the courier failed to deliver for a second time.
As a direct result of Yodel's unreliability, I cancelled the order and communicated my dissatisfaction to Argos. Yodel's incompetence has escalated to the point where I will no longer place orders with any retailer that uses their service
